Poliana Silva Rocha's Location
Irvine, CA, US
Poliana Silva Rocha's Work
- Customer Service Manager Customer Care @ American Airlines
- Bilingual Customer Service Coordinator @ American Airlines
- Bilingual Customer Service Agent @ American Airlines
- Independent Member @ Herbal Life
- Microsoft Commercial Presales Team Lead @ Sitel UK & Ireland
- Quality Monitoring Analyst @ LATAM Airlines
- Help Desk Supervisor @ Policomp UK
- Microsoft Customer Service Supervisor @ Vermont Serviços de Retaguarda Ltda.
- Customer Service Supervisor @ Tecplan Teleinformática S/C Ltda.
- Customer Service Supervisor @ Atento
Poliana Silva Rocha's Education
- Universidad de Las Américas (CL)
Bachelor’s Degree (English, Spanish, Translations)
2006 - 2010 - Professor Mario Marques de Oliveira
High School Diploma
1994 - 1996
Poliana Silva Rocha's Skills
- ITIL
- Windows Server
- Amadeus GDS
- NICE Call Recording
- Sales Operations
- Call Center
- COPC
- Relationship Improvement
- Customer Satisfaction
- Customer Surveys
Poliana Silva Rocha's Summary
Poliana Silva Rocha, based in Irvine, CA, US, is currently a Customer Service Manager Customer Care at American Airlines, bringing experience from previous roles at American Airlines, Herbalife and Sitel. Poliana Silva Rocha holds a 2006 - 2010 Bachelor’s Degree in English, Spanish, Translations @ Universidad de Las Américas (CL). With a robust skill set that includes ITIL, Windows Server, Amadeus GDS, NICE Call Recording, Sales Operations and more, Poliana Silva Rocha contributes valuable insights to the industry. Poliana Silva Rocha has 3 emails and 1 mobile phone number on RocketReach.
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