Podium Performance Training Information

Our focus in supporting call centers today is to look at how to increase revenues versus the more traditional focus of reducing costs. We have found that increasing the professionalism, knowledge and skills of both management and representatives delivers significantly greater bottom-line results compared to just reducing average handling time and managing service levels.Building greater commitment and loyalty among call center employees is also a focus because reduced turnover can significantly reduce costs and, more importantly, improve performance. And improved performance means increased contribution to your company's bottom line. Because it's not your products, services or technology that ultimately set you apart from your competition...it's your people.Previously known as CMC, Inc., the Performance Training Group still has the same professional expertise and time-tested principles we always have. And we remain affiliated with CMC, Inc. a 200-seat centralized marketing call center - recently named one of the Best Call Centers in 1999 by Call Center Magazine - where we develop, test, pilot and refine all of our training products.CMC, Inc.