Piper Cason Email & Phone Number

Director of Customer Success

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Piper Cason Location

St. Louis, MO, US

Piper Cason Work

Director of Customer Success @ IT Solutions (January 2026 - Present)
Director of Customer Experience @Meta @ (October 2022 - February 2025)
ITSM Product Manager @ (July 2022 - October 2022)
RGA, Sr. Customer Advocate | ITSM Manager @ (November 2013 - July 2022)
RGA, Help Desk Director @ (November 2005 - November 2013)
Help Desk Team Lead @ (January 2003 - January 2004)
Help Desk Associate @ (August 2001 - August 2002)

Piper Cason Education

Bellevue University
Information Systems Business Management - BS (Computer/Information Technology Administration and Management)
2016-2018
Cazenovia College
Associates (Liberal Arts)
1991-1992
North Country Community College 1990-1991

Piper Cason Skills

Account Management
Agile Application Development
Agile Methodologies
Agile Project Management
Analytical Skills
Business Process
Business Process Analysis
Business Process Improvement
Business Systems Analysis
Business Transformation
Call Center Administration
Call Center Development
Call center start-up
Change Control
Change Management
Client Onboarding
Client Services
Coaching
Coaching & Mentoring
Collaborative Problem Solving
Communication
Conflict Resolution
Continuous Improvement
Creative Problem Solving
Customer Engagement
Customer Experience
Customer Experience Management
Customer Insight
Customer Journey Mapping
Customer Journeys
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Support
Director level
Executive Leadership
Executive Presentation Skills
Executive Reporting
Executive-level Communication
HDI Certified
Help Desk Implementation
IT Infrastructure Management
IT Management
IT Operations
IT Project & Program Management
IT Service Management
ITIL Certified
ITIL Implementation
ITIL Process
ITIL Process Implementation
ITIL Service Design
Incident Management
Information Technology
Infrastructure
Key Account Development
Key Performance Indicators
Leadership Mentoring
Major Incident Management
Manufacturing Process Improvement
Microsoft Office
Objection Handling
Onboarding
Organization Skills
Presentation Skills
Problem Management
Process Automation
Process Engineering
Process Improvement
Process Optimization
Product Development
Product Management
Product owner
Professional Mentoring
Program Development
Program Management
Project Delivery
Project Estimation
Project Governance
Project Management
Quality Assurance
Quality Management
Remote Team Management
Request Management
Scrum
Service Desk
ServiceNow
ServiceNow Administration
SharePoint
Software Development Life Cycle (SDLC)
Strategic Communications
Strategic Partnerships
Support Documentation
Team Leadership
Technology Change Management
Time Management
Training
Troubleshooting
Visio
Early Development
ITIL
Management
Hp Service Desk
Business Analysis
ITIL v3 Foundations Certified
Service Now Software
Hdi Support Center Analyst
Cisco Call Manager

Piper Cason Summary

Piper Cason, based in St. Louis, MO, US, is currently a Director of Customer Success at IT Solutions. Piper Cason brings experience from previous roles at Applied Value Technologies and Reinsurance Group of America, Incorporated. Piper Cason holds a 2016 - 2018 Information Systems Business Management - BS in Computer/Information Technology Administration and Management @ Bellevue University. With a robust skill set that includes Account Management, Agile Application Development, Agile Methodologies, Agile Project Management, Analytical Skills and more. Piper Cason has 2 emails and 1 mobile phone numbers on RocketReach.