Pinnacle Peak Information

Pinnacle Peak Resources and our business partners are supported by a comprehensive array of expertise. Our core competence includes: Call Center Services - Inbound customer support and sales / outbound sales and lead generation. Our focus is on Telecommunications, Financial Services and Hi-Tech industries. We service both consumer and business applications in English, Spanish and French. Opt-in E-mail - Our opt-in database is used to touch many industries and have produced sales, leads and has been used to just to provide informative information from our clients to both consumers and businesses. Call Center Technology - Many clients and call centers have a need for technology. Due to the costs many do not have the budget or knowledge how to do so. We have been able to help provide clients and call centers with technology, data and reporting needs through an ASP model. Direct Mail - Our business partners are sending millions of mail weekly for sales, lead generation and charities. We have the ability to help you create effective campaigns, take inbound calls, follow up to mail with an outbound call and track results. Data Services - Our business partners are very flexible when it comes to data needs. We offer flat rate pricing and also performance based pricing on our internal and external databases. We capture and update our data to provide our clients with enough information to provide success. Our team prides themselves with the experience of data modeling and analysis and database development. Quality Assurance - we provide customized quality assurance programs for our clients including call monitoring, surveys, follow up calls after installations etc· our reporting provides customer feedback and scoring through the process to help companies become more customer friendly and efficient.