Software Support Specialist @ (January 2023 - Present)
Information Technology Consultant @ Emory Alliance Credit Union (merged with Credit Union 1) (June 2020 - December 2022)
Information Technology Service Desk Analyst @ (September 2019 - June 2020)
Information Technology Technician @ Ansonia Board of Education (July 2012 - September 2019)
Technical Support Representative Level I @ Newell Rubbermaid - Dymo (February 2012 - June 2012)
Teaching and Lab Assistant @ (January 2011 - August 2011)
Data Entry Clerk @ (November 2010 - December 2010)
Student Worker @ (September 2008 - May 2010)
Phylicia Ragin Education
Level Effect
(Cybersecurity Analyst Bootcamp)
2021-2021
Eastern Connecticut State University
Bachelor of Science (Computer Science)
Phylicia Ragin Skills
Attention to Detail
Desktop Support
Computer Hardware Troubleshooting
Computer Hardware Installation
Help Desk Support
Pattern Recognition
Antivirus
Onboarding
Google Workspace
URL Filtering
Email Archiving
Windows 11
Microsoft Office
Troubleshooting
Windows 7
Software Installation
Technical Support
Higher Education
Voice over IP (VoIP)
Dynamic Host Configuration Protocol (DHCP)
Computer Repair
Library Services
Computer Networking
Wireless Networking
K-12 Education
Information Technology
IT Management
Active Directory
Servers
Computer Hardware
Windows Server
Linux
Office 365
Remote Desktop
System Center Configuration Manager (SCCM)
Elastic Stack (ELK)
Powershell
Problem Solving
Customer Service
Decision-Making
Cyber Defense
Hardware
Networking
Chrome OS
Android Support
Help Desk Implementation
Aruba Wireless
Desktop Imaging
Windows 10
Desktop Deployment
Windows Remote Desktop
Google Administration
iBoss Filter
Google Admin Console
Remote Troubleshooting
Process Explorer
Process Monitor
Wireshark
Windows Administration
Cybersecurity
Windows
Thermal Printers
Social Networking
XP
Windows XP
Windows 8
K 12 Education
Google Apps
Windows 8.1
Ghost Imaging
Duplication
Smartboard
Dynamic Host Configuration Protocol
System Center Configuration Manager
Thin Clients
Decision Making
Printer Support
Desktop Support Management
Voice Over Ip
BMC Remedy Ticketing System
Phylicia Ragin Summary
Phylicia Ragin, based in Atlanta, GA, US, is currently a Cybersecurity Analyst (SOC I) Apprentice at MiC Talent Solutions, Inc.. Phylicia Ragin brings experience from previous roles at Credit Union 1, Emory Alliance Credit Union (merged with Credit Union 1), Fulton County Government and Ansonia Board of Education. Phylicia Ragin holds a 2021 - 2021 Level Effect. With a robust skill set that includes Attention to Detail, Desktop Support, Computer Hardware Troubleshooting, Computer Hardware Installation, Help Desk Support and more. Phylicia Ragin has 2 emails and 2 mobile phone numbers on RocketReach.
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