PhoneCoach portable telephone coaching kits Information

Whether you are an in-company trainer or freelancer running call handling sessions, challenging calls, cold calling, professional telephone techniques, - delegates need to practice the call scenarios and then hear them back immediately to really embed the learning and take that forward, building confidence along the way. PhoneCoach kit gives you the gateway between training room and the real job, recording calls in a safe environment and replaying them. It is portable so you can use it in any room - quick and easy to use. No more back to back role-play, a professional way of delivering telephone skills sessions. Customers include Knowledgepool, Porsche, Network Homes, Santander, Peugeot, NPower, Rapport Guest Services. "We have previously received feedback that it is difficult for delegates to close the gap from ‘training room’ to ‘place of work’. PhoneCoach has been a real gamer changer for us in this respect. Allowing us to immediately put the new learning into practise without the pressure of a real life customer" Northumbrian Water. For more information visit our website, or contact us for a demonstration. Or for a free copy of our guide Running Effective Telephone Role-Play Sessions please email us. www.phonecoach.com 01323 765111 mandy@phonecoach.com