Philip Waller Email
Group Head of IT Operations @ Nord Anglia Education
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Philip Waller Location
- London, GB
Philip Waller Work
- Group Head of IT Operations @ (February 2020 - Present)
- Head of GPG Group Service Operations @ (October 2018 - January 2020)
- Group IT Service Operations Manager @ (November 2016 - October 2018)
- IT Service Management Specialist and Global IT Service Delivery Lead @ (May 2014 - October 2016)
- IT Service Management Specialist and ITIL Service Operation – Home Retail Group @ (November 2013 - February 2014)
- IT Service Management Specialist and Lead - MHRA @ (June 2013 - October 2013)
- IT Service Management Consultant - IT European Change and Release Management Lead - Thomas Cook @ (February 2011 - March 2013)
- Manager - IT Incident, Problem and Change Teams @ (August 2008 - September 2010)
- IT Problem Management and Reporting Manager @ (July 2007 - August 2008)
- Service Control Process and Support Manager @ (April 2006 - July 2007)
- Incident and Problem Management – Team Manager @ (March 2003 - April 2006)
Philip Waller Education
- University of Greenwich
(Civil Engineering)
1992-1995
Philip Waller Skills
- IT Service Management
- Service Operations
- Service Delivery
- Service Transition
- Service Level Management
- Incident Management
- Problem Management
- Reporting & Analysis
- Executive Reporting
- Change Management
- Release Management
- Process Improvement
- Stakeholder Engagement
- Cross-functional Team Leadership
- Training Delivery
- Team Motivator
- ITIL
- Business Services
- Configuration Management
- Management
- Service Management
- Project Delivery
- Business Process
- IT Strategy
- IT Transformation
- Governance
- PRINCE2
- PMO
- Infrastructure
- IT Management
- Vendor Management
- Sla
- Stakeholder Management
- IT Outsourcing
- Business Process Improvement
- Service Desk
- Outsourcing
- Offshoring
- Solution Architecture
- Disaster Recovery
- BMC Remedy
- Resource Management
- IT Operations
- ITIL Certified
- Information Technology
- Business Transformation
- Transition Management
- Business Continuity
- Retail
- Reporting and Analysis
- Cross Functional Team Leadership
- Service Operation
- It Service Desk
Philip Waller Summary
- Philip Waller, based in London, GB, is currently a Group Head of IT Operations at Nord Anglia Education. Philip Waller brings experience from previous roles at Gazprom Marketing & Trading and Accenture. Philip Waller holds a 1992 - 1995 University of Greenwich. With a robust skill set that includes IT Service Management, Service Operations, Service Delivery, Service Transition, Service Level Management and more. Philip Waller has 2 emails on RocketReach.
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