2016 -2017 Manager, Sales and Business Analytics @
2015 -2016 Service Delivery Manager @
2014 -2015 Product Manager @
2009 -2014 Director of Customer Service @
2006 -2009 Customer Service Representative @
Philip Knapp Education
Robert Morris University - Illinois
Masters of Information Systems (Business Analytics)
2014-2016
Miami University
Bachelor of Arts (Sociology)
2001-2005
Philip Knapp Skills
Account Management
Customer Service
Leadership
Strategy
Program Management
Editing
CRM
Team Leadership
Management
Negotiation
Process Improvement
Project Management
Strategic Planning
Performance Improvement
Business Development
Customer Relationship Management (CRM)
Business Process Improvement
Customer Relationship Management Crm
Social Media
Sales
Data Analysis
Microsoft Word
Telephony
IT Service Delivery
Analysis
R
Salesforce.com
Agile Project Management
JIRA
Business Analysis
Tableau
Microsoft Office
Salesforce.com Implementation
Power BI
Business Analytics
Product Management
Hybrid Cloud
SQL
Python
RStudio
Software Development Life Cycle Sdlc
Amazon Web Services Aws
Customer Relationship Management
Software Development Life Cycle
Amazon Web Services
Philip Knapp Summary
Philip Knapp, based in London, GB, is currently a Senior Solutions Architect - Education at Amazon Web Services (AWS). Philip Knapp brings experience from previous roles at Amazon Web Services (AWS), Ensono, MOL (America) Inc. and NiCE. Philip Knapp holds a 2014 - 2016 Masters of Information Systems in Business Analytics @ Robert Morris University - Illinois. With a robust skill set that includes Account Management, Customer Service, Leadership, Strategy, Program Management and more. Philip Knapp has 4 emails on RocketReach.
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