Philip Joseph Email & Phone Number
Senior Vice President - Group Customer Experience @ Indosat Business
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Philip Joseph Location
- Jakarta, ID
Philip Joseph Work
- 2024 -now Senior Vice President - Group Customer Experience @
- 2019 -2024 Senior Vice President Customer Experience and Service Operation @
- 2016 -2019 Chief Officer Customer Experience and Service Operations @
- 2013 -2016 Contact Centre Director and Acting Chief Officer Customer Experience @
- 2011 -2013 Acting Director - Customer Relations Management @
- 2010 -2011 Head - Customer Relations Management @
- 2008 -2010 Senior Manager - Customer Care @
- 2008 -2008 Director -Customer Care @
- 2006 -2008 Senior Manager Customer Care Development @
- 2002 -2006 Assistant Manager -Sales and Marketing (Roaming Division) @
- 2000 -2002 Head of Customer Care @ TRITEL Tanzania - Dar es Salaam. ( TRI Telecommunications Tanzania Ltd)
Philip Joseph Education
- INSEAD
(Certificate - Leading Organisations in Distruptive Times)
2021-2021 - INSEAD
Certificate (- Building Digital Partnerships and Ecosystems)
2021-2021 - INSEAD
Certificate (Strategy in the Age of Digital Distruption)
2020-2020 - INSEAD
Online (Certification)
2022 - RMIT University
Executive Certificate (Business Administration and Management, General)
2008
Philip Joseph Skills
- Customer Service
- CRM
- Employee Training
- Management
- Training Delivery
- Loyalty Programs
- Process Improvement
- Contact Centers
- Customer Engagement
- Telecommunications
- Customer Experience
- Team Management
- Team Leadership
- Training
- Cross-functional Team Leadership
- Customer Retention
- Public Speaking
- Voice of the Customer
- Customer Satisfaction
- Quality Assurance
- Contact Centre
- Customer Relations
- Process Simulation
- Training & Development
- Process Development
- Customer Loyalty
- Conference Speaking
- Training Skills
- Business Strategy
- Mobile Devices
- Project Management
- Strategy
- Customer Relationship Management (CRM)
- Business Process Improvement
- Customer Relationship Management Crm
- Training and Development
- Cross Functional Team Leadership
- Customer Relationship Management
Philip Joseph Summary
- Philip Joseph, based in Jakarta, ID, is currently a Senior Vice President - Group Customer Experience at PT. Indosat Tbk. Philip Joseph brings experience from previous roles at PT. Indosat Tbk, Ooredoo Myanmar and Ooredoo Maldives(formerly known as Wataniya Telecom Maldives). Philip Joseph holds a 2021 - 2021 INSEAD. With a robust skill set that includes Customer Service, CRM, Employee Training, Management, Training Delivery and more. Philip Joseph has 3 emails and 4 mobile phone numbers on RocketReach.
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