Phil Unsworth Email
Human Resource Information System Manager @ Auckland Council
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Phil Unsworth Location
- Auckland, NZ
Phil Unsworth Work
- 2021 -now Human Resource Information System Manager @
- 2019 -2021 Head of Service Delivery @
- 2018 -2019 Manager Customer Service @
- 2015 -2018 Head of NZ Contact Centres @
- 2010 -2015 Situation Manager @
- 2008 -2010 Customer Service Manager @
- 2007 -2008 Customer Care Manager @
- 2006 -2007 Sales Manager, Outbound @
- 2004 -2006 Inbound Channel Manager @
- 2004 -2004 Internet Sales and Support Manager @
Phil Unsworth Education
- University of Waikato
Postgraduate Certificate in Management Studies (Business Administration and Management, General)
2008-2009
Phil Unsworth Skills
- Service Delivery
- Call Centers
- Vendor Management
- Telecommunications
- Incident Management
- Operations Management
- Relationship Management
- Stakeholder Management
- Team Leadership
- Major Incident Management
- Leadership
- Outsourcing
- Project Delivery
- Change Management
- Service Delivery Management
- Managed Services
- Management
- IT Service Management
- Customer Experience
- Contact Center Management
- Outsourcing Management
- Sales Management
- Behavioural Change
- Business Process Improvement
- Mobile Devices
- Team Management
- Service Management
Phil Unsworth Summary
- Phil Unsworth, based in Auckland, NZ, is currently a Human Resource Information System Manager at Auckland Council. Phil Unsworth brings experience from previous roles at NZ Health Partnerships, Waikato District Health Board, Vodafone and Spark New Zealand. Phil Unsworth holds a 2008 - 2009 Postgraduate Certificate in Management Studies in Business Administration and Management, General @ University of Waikato. With a robust skill set that includes Service Delivery, Call Centers, Vendor Management, Telecommunications, Incident Management and more. Phil Unsworth has 1 emails on RocketReach.
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