Head of Aftersales @ (October 2019 - December 2019)
Head of After Sales @ (January 2016 - October 2019)
Senior Project Manager @ Personal Project (October 2014 - September 2015)
Global Customer Service Support Manager @ (August 2010 - October 2014)
Research and Development and Customer Service Positions @ (October 2000 - October 2012)
Global Head of Service Centres @ (November 2005 - July 2010)
Prototype Manager @ (May 2002 - November 2005)
Prototype Coordinator @ (October 2000 - April 2002)
Senior Engineer @ (September 1996 - July 2000)
Broadcast Engineer @ (September 1992 - August 1996)
Phil Smith Education
Ravensbourne University London
(Television, Engineering, Communications)
1990-1993
Phil Smith Skills
Product Development
Team Leadership
Customer Service
Project Management
Customer Support
Cross-functional Team Leadership
Strategy
Problem Solving
Customer Experience
Process Improvement
Mobile Communications
Management
Business Analysis
Telecommunications
Mobile Devices
Service Delivery
PRINCE2
Customer Satisfaction
Team Management
Manufacturing
Testing
Product Management
Mobile Technology
Project Planning
Program Management
Quality Management
Continuous Improvement
Engineering
Six Sigma
Software Project Management
R&D
Electronics
Line Management
Start-ups
Business Strategy
Product Design
Supply Chain Management
SAP
Design for Manufacturing
Forecasting
People Management
Team Building
Quality Control
Product Lifecycle Management
Business Process Improvement
Operations Management
Troubleshooting
Supply Management
Consumer Electronics
Change Management
Start Ups
Cross Functional Team Leadership
Phil Smith Summary
Phil Smith, based in Winchester, GB, is currently a Operations Project Manager at Lifestory. Phil Smith brings experience from previous roles at Lifestory, Pegasuslife, Personal Project and Vertu. Phil Smith holds a 1990 - 1993 Ravensbourne University London. With a robust skill set that includes Product Development, Team Leadership, Customer Service, Project Management, Customer Support and more.
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