2014 -2015 Director of Technical Support and Training @
2014 -2014 Director, Technical Support @
2007 -2013 Director Product Support @
2007 Director Customer Support @
2004 -2006 Director IT Operations @
2004 Senior Network Security Engineer @
1997 -1999 IT Architect @
Phil Sides Education
University of South Florida
Phil Sides Skills
Parature
Zendesk
SFDC
Technical Support
Escalations Management
Key Performance Indicators
Security
IT Operations
Computer Security
Networking
Information Security
Cloud Computing
Agile Methodologies
Linux
Incident Response
Enterprise Software
Integration
Virtualization
Data Center
Identity Management
Information Security Management
Firewalls
Unix
Penetration Testing
SaaS
IDS
CISSP
Intrusion Detection
Vulnerability Assessment
Disaster Recovery
Program Management
Vulnerability Management
Information Assurance
TCP/IP
Software Development
Technical
Customer Support
Computer Hardware
Supply Chain Management
Logistics
Export Controls
Export Control Compliance
Metrics Reporting
Early-stage Startups
Startups
Acquisition Integration
Order Fulfillment
Manufacturing
COTS
Network Security
Phil Sides Summary
Phil Sides, based in North Hampton, NH, US, is currently a Head of Customer Support at OTORIO. Phil Sides brings experience from previous roles at Fidelis Cybersecurity, Digital Signal Corporation and Fireeye, Inc.. Phil Sides holds a University of South Florida. With a robust skill set that includes Parature, Zendesk, SFDC, Technical Support, Escalations Management and more. Phil Sides has 3 emails and 3 mobile phone numbers on RocketReach.
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