Phil P Email & Phone Number
Head of Service Operations @ Exponential-e
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Phil P Location
- Swindon, GB
Phil P Work
- Head of Service Operations @ (June 2019 - Present)
- Head of Service @ (June 2019 - July 2022)
- Head of Service Delivery @ (October 2015 - May 2019)
- Head of IS Service Delivery @ (October 2012 - October 2015)
- IT Service Management Consultant (Contract Position) @ (May 2012 - September 2012)
- IT Service Governance Manager (Contract Position) @ (November 2011 - May 2012)
- Head Of Service @ (November 2010 - October 2011)
- Head of Service Delivery @ Capita Secure Information Systems Ltd (January 2007 - November 2010)
- Problem Manager @ (May 2005 - January 2007)
- Incident Management Team Leader: Application Support Team: @ (October 2003 - May 2005)
- Application Support Engineer: @ (September 2001 - October 2003)
- Support Engineer @ Samsung Semiconductors (July 1999 - September 2001)
- The British Army @ Royal Engineers (September 1985 - July 1999)
Phil P Education
- Army Apprentice College, Chepstow
Higher National Diploma (Cartography)
1985-1987 - Kings School, Gutersloh
Phil P Skills
- Certified ITIL Service Manager
- Incident Management
- Problem Management
- Change Management
- Process Ownership
- Staff Personal Development Planning
- Customer Relationship
- Resource Management
- Tactical/Strategic Planning
- Service Transition
- Service/Process Auditing
- Continual Service Improvement Planning
- Third Party Supplier Management
- Policy/Procedure Development
- Cost/Budget Management
- Service Catalogue Development
- Service Level Agreements
- Operational Level Agreements
- Personal Development Plans
- Business Services
- IT Service Management
- Management
- Project Planning
- CRM
- Service Delivery
- Process Improvement
- Ownership
- ITIL
- ISO 20000
- Service Operations
- Service Design
- 3PL
- Project Delivery
- Stakeholder Management
- System Deployment
- Team Building
- PRINCE2
- Service Management
- Managed Services
- Sla
- Leadership
- Project Management
- IT Operations
- Outsourcing
- Disaster Recovery
- IT Management
- Service Improvement
- Technical Support
- Service Desk
- Information Technology
Phil P Summary
- Phil P, based in Swindon, GB, is currently a Head of Service Operations at Exponential-e. Phil P brings experience from previous roles at Vysiion Limited, British Red Cross, Oxfam and Imperial Tobacco. Phil P holds a 1985 - 1987 Higher National Diploma in Cartography @ Army Apprentice College, Chepstow. With a robust skill set that includes Certified ITIL Service Manager, Incident Management, Problem Management, Change Management, Process Ownership and more. Phil P has 1 emails on RocketReach.
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