Phil P Email & Phone Number
Head of Service Operations @ Exponential-e
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Phil P Location
- Swindon, GB
Phil P Work
- 2019 -now Head of Service Operations @
- 2019 -2022 Head of Service @
- 2015 -2019 Head of Service Delivery @
- 2012 -2015 Head of IS Service Delivery @
- 2012 -2012 IT Service Management Consultant (Contract Position) @
- 2011 -2012 IT Service Governance Manager (Contract Position) @
- 2010 -2011 Head Of Service @
- 2007 -2010 Head of Service Delivery @ Capita Secure Information Systems Ltd
- 2005 -2007 Problem Manager @
- 2003 -2005 Incident Management Team Leader: Application Support Team: @
- 2001 -2003 Application Support Engineer: @
- 1999 -2001 Support Engineer @ Samsung Semiconductors
- 1985 -1999 The British Army @ Royal Engineers
Phil P Education
- Army Apprentice College, Chepstow
Higher National Diploma (Cartography)
1985-1987 - Kings School, Gutersloh
Phil P Skills
- Certified ITIL Service Manager
- Incident Management
- Problem Management
- Change Management
- Process Ownership
- Staff Personal Development Planning
- Customer Relationship
- Resource Management
- Tactical/Strategic Planning
- Service Transition
- Service/Process Auditing
- Continual Service Improvement Planning
- Third Party Supplier Management
- Policy/Procedure Development
- Cost/Budget Management
- Service Catalogue Development
- Service Level Agreements
- Operational Level Agreements
- Personal Development Plans
- Business Services
- IT Service Management
- Management
- Project Planning
- CRM
- Service Delivery
- Process Improvement
- Ownership
- ITIL
- ISO 20000
- Service Operations
- Service Design
- 3PL
- Project Delivery
- Stakeholder Management
- System Deployment
- Team Building
- PRINCE2
- Service Management
- Managed Services
- Sla
- Leadership
- Project Management
- IT Operations
- Outsourcing
- Disaster Recovery
- IT Management
- Service Improvement
- Technical Support
- Service Desk
- Information Technology
Phil P Summary
- Phil P, based in Swindon, GB, is currently a Head of Service Operations at Exponential-e. Phil P brings experience from previous roles at Vysiion Limited, British Red Cross, Oxfam and Imperial Tobacco. Phil P holds a 1985 - 1987 Higher National Diploma in Cartography @ Army Apprentice College, Chepstow. With a robust skill set that includes Certified ITIL Service Manager, Incident Management, Problem Management, Change Management, Process Ownership and more.
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