Phil Olson Email & Phone Number

VP Strategy and Operations @ Insure One

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Phil Olson Location

St. Charles, IL, US

Phil Olson Work

2025 -now VP Strategy and Operations @
2024 -now Chief Executive Officer @ Two L's Catering, LLC.
2023 -2024 Director of Insurance Operations @
2022 -2023 Operations Director @
2017 -2022 Operations Manager @
2016 -2017 Head of Claims Intake and Customer Service (Call Center) @
2012 -2015 Vice President of Financial Aid @
2007 -2012 Senior Director of Financial Aid @
2005 -2007 Assistant Director of Financial Aid @
2004 -2005 Financial Aid Team Leader @

Phil Olson Education

Northern Illinois University
BA (English)
1998-2003

Phil Olson Skills

Oral Communication
Interpersonal Communication
Force Management
Professional Skills
Customer Interaction
Back Office Operations
Taft-Hartley
Staffing Models
Service Operations
External Relationships
Claims Handling
Adjudication
Service Delivery
Performance Improvement
Operational Excellence
Puns
Business-to-Business (B2B)
Thought Leadership
Business Case Preparation
Business Case Development
Collaborative Style
Workforce Management
Staffing Plans
Employee Recognition
Technical Proficiency
Contact Center Technology
Contact Center Management
Chatbots
ACD
Consulting
Attention to Detail
Writing
Operational Analysis
Customer Experience Management
Current State Assessment
Contact Center Optimization
Strategic Services
Problem Solving
Sales Process Optimization
Performance Measurement
Data-driven Decision Making
Lead Generation
C-Level
Business Planning
Business Acumen
Quality Assurance
Service-Level Agreements (SLA)
Interactive Voice Response (IVR)
Financial Technology
New Business Development
Client Requirements
Astute
Critical Thinking
Analytical Skills
System Performance
Support Services
Product Management
Product Lifecycle Management
Resource Allocation
Business Insights
Voice of the Customer
Customer Satisfaction (CSAT)
Customer Success
Customer Onboarding
Strategy
Budget Management
Strategy Implementation
Jira
Leadership
Customer Service
Retaining Customers
Staff Development
Student Financial Aid
Campus
Higher Education
Enrollment Management
Admissions
CampusVue
Adult Education
Student Recruiting
Student Affairs
Resume Writing
CMS
Career Counseling
Higher Education Administration
Distance Learning
Public Speaking
Training
Academic Administration
Title IV
Leadership Development
Academic Advising
Coaching
E-Learning
Dependable Team Player
Policy
PeopleSoft
Student Loans
Customer Retention
Call Center Operations
PowerPoint
Business Development
Finance
E Learning
Project Management

Phil Olson Summary

Phil Olson, based in St. Charles, IL, US, is currently a VP Strategy and Operations at InsureOne Insurance. Phil Olson brings experience from previous roles at Two L's Catering, LLC., Covered Insurance-Digital Insurance Marketplace and Kemper. Phil Olson holds a 1998 - 2003 BA in English @ Northern Illinois University. With a robust skill set that includes Oral Communication, Interpersonal Communication, Force Management, Professional Skills, Customer Interaction and more. Phil Olson has 1 emails and 1 mobile phone numbers on RocketReach.