Phil McCarthy Email
State Manager, Contact Centres @ St Vincent de Paul Society Queensland
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Phil McCarthy Location
- Brisbane, QLD, AU
Phil McCarthy Work
- State Manager, Contact Centres @ (September 2023 - Present)
- Customer Care Centre Manager @ (October 2020 - September 2022)
- Contact Centre Consultant and Leadership Development Coach @ Self-employed (March 2018 - September 2020)
- General Manager, Member Engagement and Development @ (April 2016 - March 2018)
- Head of Member Services @ (October 2012 - April 2016)
- Contact Centre Manager, Member Services @ (February 2011 - October 2012)
- Board Member - National Board of Directors @ (January 2012 - June 2014)
- President, North America and Australasian Business Manager @ (October 2008 - February 2011)
- National Business Manager @ (August 2005 - October 2008)
- Strategic Initiatives Manager, Contact Centres @ (March 2003 - August 2005)
- Group Manager, Customer Contact @ (January 1999 - March 2003)
- Sales and Service Manager, Customer Services Centres @ (July 1983 - January 1998)
Phil McCarthy Education
- Australian Institute of Professional Counsellors
Diploma of Counselling
2022-2023 - Auscontact Association
Continuous Career Fellowship (CCF)
2010-2011 - Griffith University
Graduate Certificate Customer Contact Management
2001-2002
Phil McCarthy Skills
- Account Management
- Analytics
- Budgets
- Building Relationships
- Business
- Business Analysis
- Business Development
- Business Process Improvement
- Business Strategy
- Business Transformation
- CRM
- Call Centers
- Change Management
- Coaching
- Consulting
- Contact Centers
- Culture Change
- Customer Experience
- Customer Satisfaction
- Customer Service
- Employee Engagement
- Executive Management
- Financial Services
- Governance
- Integration
- Leadership
- Leadership Development
- Management
- Management Consulting
- New Business Development
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Program Management
- Project Delivery
- Relationship Management
- Sales
- Service Delivery
- Stakeholder Management
- Strategic Planning
- Strategic Thinking
- Strategy
- Succession Planning
- Team Building
- Team Leadership
- Team Management
- Training
- Vendor Management
- Workshop Facilitation
Phil McCarthy Summary
- Phil McCarthy, based in Brisbane, QLD, AU, is currently a State Manager, Contact Centres at St Vincent de Paul Society Queensland. Phil McCarthy brings experience from previous roles at Hastings Deering, Self-employed, Energy Super and QSuper Group. Phil McCarthy holds a 2022 - 2023 Diploma of Counselling @ Australian Institute of Professional Counsellors. With a robust skill set that includes Account Management, Analytics, Budgets, Building Relationships, Business and more. Phil McCarthy has 2 emails on RocketReach.
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