1983 -1998 Sales and Service Manager, Customer Services Centres @
Phil McCarthy Education
Australian Institute of Professional Counsellors
Diploma of Counselling
2022-2023
Auscontact Association
Continuous Career Fellowship (CCF)
2010-2011
Griffith University
Graduate Certificate Customer Contact Management
2001-2002
Phil McCarthy Skills
Leadership
Customer Experience
Team Building
Consulting
Stakeholder Management
Business Transformation
Employee Engagement
Executive Management
Business
Account Management
Sales
Customer Satisfaction
Business Development
Relationship Management
Business Analysis
Vendor Management
Team Management
Team Leadership
Process Improvement
Strategic Planning
Strategy
Financial Services
Building Relationships
Management Consulting
Operations Management
Contact Centers
Program Management
New Business Development
Leadership Development
Change Management
Training
Customer Service
Business Process Improvement
Succession Planning
Budgets
Business Strategy
Management
Strategic Thinking
Governance
Coaching
Outsourcing
Analytics
Call Centers
Service Delivery
Integration
CRM
Workshop Facilitation
Project Delivery
Performance Management
Culture Change
Phil McCarthy Summary
Phil McCarthy, based in Brisbane, QLD, AU, is currently a State Manager, Contact Centres at St Vincent de Paul Society Queensland. Phil McCarthy brings experience from previous roles at Hastings Deering, Self-employed, Energy Super and QSuper Group. Phil McCarthy holds a 2022 - 2023 Diploma of Counselling @ Australian Institute of Professional Counsellors. With a robust skill set that includes Leadership, Customer Experience, Team Building, Consulting, Stakeholder Management and more. Phil McCarthy has 2 emails on RocketReach.
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