Phil Glasgow Email
Director of Operating Excellence @ Shaw Trust
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Phil Glasgow Location
- Rutherglen, GB
Phil Glasgow Work
- Director of Operating Excellence @ (November 2025 - Present)
- Head of Operational Quality and Improvement @ (January 2025 - November 2025)
- Group Quality and Customer Experience Lead @ (September 2021 - February 2025)
- Continuous Improvement and Quality Manager @ (July 2019 - September 2021)
- Service Recovery Specialist - Continuous Improvement @ (April 2019 - July 2019)
- Continuous Improvement Specialist @ (February 2018 - April 2019)
- Insight Analyst - John Lewis Partnership @ (May 2017 - February 2018)
- Online Insight Analyst @ (October 2014 - May 2017)
- Insight Analyst @ (May 2013 - October 2013)
Phil Glasgow Education
- University of Strathclyde
BA(Hons) (Economics & Management)
2010-2014 - Open University
Web Design (Web Page, Digital/Multimedia and Information Resources Design)
2009-2010
Phil Glasgow Skills
- Analytical Skills
- Business Analysis
- Business Objects
- Change Management
- Communication
- Customer Experience
- Customer Insight
- Customer Relations
- Customer Service
- Data Analysis
- English
- Leadership
- Lean Management
- Lean Operations
- Lean Process Improvement
- Lean Six Sigma
- Lean Thinking
- Management
- Marketing
- Microsoft Excel
- Microsoft Office
- Microsoft SQL Server
- Microsoft Word
- Nexidia
- Online Merchandising
- Performance Management
- PowerPoint
- Project Management
- Public Speaking
- Quality Assurance
- Quality Management
- Research
- Retail
- SQL
- Sales
- Social Media
- Stakeholder Engagement
- Stakeholder Management
- Strategy
- Team Leadership
- Team Management
- Teamwork
- Time Management
- Verint
- Visual Basic for Applications (VBA)
Phil Glasgow Summary
- Phil Glasgow, based in Rutherglen, GB, is currently a Director of Operating Excellence at Shaw Trust. Phil Glasgow brings experience from previous roles at Shaw Trust and Capita. Phil Glasgow holds a 2010 - 2014 BA(Hons) in Economics & Management @ University of Strathclyde. With a robust skill set that includes Analytical Skills, Business Analysis, Business Objects, Change Management, Communication and more. Phil Glasgow has 3 emails on RocketReach.
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