Senior Manager - Service Excellence @ (February 2014 - July 2016)
Programme Manager @ (January 2012 - February 2014)
Service Measurement and Planning Manager @ (June 2007 - January 2012)
Sales Operations Manager @ (April 2001 - June 2007)
Field Project Manager @ (April 1998 - April 2001)
Manager, Mortgage Applications @ (January 1993 - April 1998)
Phil Downs Education
Wickersley Comprehensive School 1981-1987
Phil Downs Skills
Stakeholder Management
Program Management
People Management
Change Management
Performance Analysis
Data Analysis
Business Analysis
Retail Banking
Customer Service
Banking
Project Delivery
Management
Project Management
Relationship Management
Business Process Improvement
Performance Management
Customer Service Operations
Customer Loyalty Measurement
Key Driver Analysis
Net Promoter Score
Customer Experience
Programme Delivery
Financial Services
PMO
Governance
Phil Downs Summary
Phil Downs, based in Rotherham, GB, is currently a Senior Manager - Strategic Supply at Lloyds Banking Group. Phil Downs brings experience from previous roles at Lloyds Banking Group and Halifax. Phil Downs holds a 1981 - 1987 Wickersley Comprehensive School. With a robust skill set that includes Stakeholder Management, Program Management, People Management, Change Management, Performance Analysis and more. Phil Downs has 3 emails on RocketReach.
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