Phil Baker Email & Phone Number

Contact centre Consultant, Interim, WFM, MI, Transformation, CX and Change @ OPERATIONAL METRICS LIMITED

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Phil Baker Location

United Kingdom

Phil Baker Work

2018 - now Contact centre Consultant, Interim, WFM, MI, Transformation, CX and Change @ OPERATIONAL METRICS LIMITED
2021 - now Customer Experience Lead @ NatWest Group
2020 - 2021 Optimisation Lead @ NatWest Group

2018 - 2019 Head Of Global Planning and Optimisation @ Travelport
2017 - 2018 Consultant , MI, Workforce planning, Continuous improvement and Change @ HGS - Hinduja Global Solutions
2011 - 2012 Head of Dialler, MI and Insight @ Barclaycard
2016 - 2016 MI and Planning Director @ Capita
2009 - 2011 Operations Director @ Computershare Salary Extras
2005 - 2008 Head of Business Planning @ COMPUTERSHARE INVESTOR SERVICES
2002 - 2005 Contact Centre Analyst @ BROADSYSTEM (NEWS INTERNATIONAL)

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Phil Baker Education

University of Warwick - Warwick Business School
MBA (Strategy, Corporate Finance and M and A)
2008 - 2013
Imperial College London
Msc (Biology)
2001 - 2002
University of Warwick - Warwick Business School
2024

Phil Baker Skills

Change Management
Business Analysis
Management

Stakeholder Management
Operations Management
Risk Management
Team Leadership
Strategy
Leadership
Customer Experience

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Phil Baker Summary

Phil Baker, based in United Kingdom, is currently a Contact centre Consultant, Interim, WFM, MI, Transformation, CX and Change at OPERATIONAL METRICS LIMITED. Phil Baker brings experience from previous roles at NatWest Group, Travelport and HGS - Hinduja Global Solutions. Phil Baker holds a 2008 - 2013 MBA in Strategy, Corporate Finance and M and A @ University of Warwick - Warwick Business School. With a robust skill set that includes Change Management, Business Analysis, Management, Stakeholder Management, Operations Management and more. Phil Baker has 2 emails on RocketReach.

Phil Baker Emails

Found 2 emails

Phil Baker Phone Numbers

Found 1 phone numbers

0793249XXXX

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Phil Baker

Contact centre Consultant, Interim, WFM, MI, Transformation, CX and Change at OPERATIONAL METRICS LIMITED

United Kingdom
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1
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