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Phil Andrew Location
Consett, GB
Phil Andrew Work
2024 -now Director @
2023 -now Director @
2020 -2023 Director @
2017 -2020 Customer Experience Director @
2016 -2017 Head of Customer Experience @
2013 -2016 Head of Strategy and Programmes @
2013 -2016 Head of Customer Experience @
2011 -2013 Operational Strategy Manager @
2009 -2011 UK Complaints Manager @
2008 -2009 Contact Centre Manager @
2007 -2008 North East Trading Manager @
1999 -2007 Business Delivery Manager @
Phil Andrew Education
Greencroft Comprehensive 1985-1990
Phil Andrew Skills
Contact Centers
Complaint Management
Customer Experience
Stakeholder Management
Call Center
Change Management
Outsourcing
Service Delivery
Performance Management
Operations Management
Business Transformation
Business Process Mapping
Performance Improvement
Leadership
Business Analysis
Workforce Management
Team Management
Team Leadership
Call Centers
Program Management
Process Improvement
Management
Strategy
Coaching
Six Sigma
Culture Change
Training
Governance
Business Process Improvement
Selling
Phil Andrew Summary
Phil Andrew, based in Consett, GB, is currently a Director at 121 Business Links Ltd. Phil Andrew brings experience from previous roles at SME Centre of Excellence and Great Annual Savings. Phil Andrew holds a 1985 - 1990 Greencroft Comprehensive. With a robust skill set that includes Contact Centers, Complaint Management, Customer Experience, Stakeholder Management, Call Center and more. Phil Andrew has 4 emails on RocketReach.
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