Phani Kumar Email & Phone Number
Vice President, Global Customer Success @ webdome | payment services
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Phani Kumar Location
- Queen Creek, AZ, US
Phani Kumar Work
- Vice President, Global Customer Success @ (October 2025 - Present)
- Senior Director, Commercial Division Implementation - Pharmacy Benefits Operations @ (September 2023 - October 2025)
- Medical Customer Service Delivery, Global Outsource @ (January 2020 - September 2023)
- Medical Provider Call Lead at Cigna @ (September 2018 - January 2020)
- Senior Launch Manager (Alexa Data Services) @ (January 2018 - September 2018)
- Senior Service Delivery Manager, Global Outsource (Seller Support) @ (May 2016 - December 2017)
- Director of Customer Success (Key HealthCare Clients) @ (January 2015 - May 2016)
- Director of Client Services @ (August 2008 - August 2011)
Phani Kumar Education
- Mahatma Gandhi Kashi Vidyapeeth
Master of Business Administration (M.B.A.) (Marketing with HR Dual Concentration)
2003-2005 - SSCHM
Bachelors (Hospitality Administration/Management)
1999-2002
Phani Kumar Skills
- Account Management
- BPO
- Business Development
- Business Leadership
- Business Process Improvement
- Business Strategy
- Business Transformation
- CRM
- Call Center
- Call Center Administration
- Call Center Development
- Call Centers
- Change Management
- Client Impementation
- Client Onboarding
- Client Success
- Coaching
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Critical Thinking
- Customer Engagement
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Success
- Employee Engagement
- Employee Relations
- Executive Management
- Global Delivery
- Go-to-Market Strategy
- High Performance Teams
- Human Resources
- Inbound Marketing
- Key Performance Indicators
- Leadership
- Management
- Offshoring
- Operations
- Operations Management
- Organizational Development
- Outsourcing
- Performance Management
- Process Improvement
- Process Management
- Program Delivery Management
- Program Management
- Project Delivery
- Quality Assurance
- Revenue Management
- Service Delivery
- Sla
- Strategic Planning
- Team Building
- Team Management
- Telecommunications
- Training
- Training Delivery
- Training Facilitation
- Transition Management
- Vendor Management
- Workforce Management
- Workforce Planning
- SQL
- Agile Methodologies
- Subversion
- Oracle
- Solaris
- Citrix
- Customer Service
- WebSphere MQ
- Unix Shell Scripting
- IBM Mainframe
- Research
- Build Tools
- Business Process
Phani Kumar Summary
- Phani Kumar, based in Queen Creek, AZ, US, is currently a Vice President, Global Customer Success at MoneyGram. Phani Kumar brings experience from previous roles at The Cigna Group and Amazon. Phani Kumar holds a 2003 - 2005 Master of Business Administration (M.B.A.) in Marketing with HR Dual Concentration @ Mahatma Gandhi Kashi Vidyapeeth. With a robust skill set that includes Account Management, BPO, Business Development, Business Leadership, Business Process Improvement and more. Phani Kumar has 1 emails and 2 mobile phone numbers on RocketReach.
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