Phani Kumar Email & Phone Number
Vice President, Global Customer Success @ webdome | payment services
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Phani Kumar Location
- Queen Creek, AZ, US
Phani Kumar Work
- 2025 -now Vice President, Global Customer Success @
- 2023 -2025 Senior Director, Commercial Division Implementation - Pharmacy Benefits Operations @
- 2020 -2023 Medical Customer Service Delivery, Global Outsource @
- 2018 -2020 Medical Provider Call Lead at Cigna @
- 2018 -2018 Senior Launch Manager (Alexa Data Services) @
- 2016 -2017 Senior Service Delivery Manager, Global Outsource (Seller Support) @
- 2015 -2016 Director of Customer Success (Key HealthCare Clients) @
- 2008 -2011 Director of Client Services @
Phani Kumar Education
- Mahatma Gandhi Kashi Vidyapeeth
Master of Business Administration (M.B.A.) (Marketing with HR Dual Concentration)
2003-2005 - SSCHM
BHM (Quality & Supervision)
1999-2002
Phani Kumar Skills
- Vendor Management
- Call Centers
- Change Management
- SQL
- Process Improvement
- Sla
- Workforce Management
- Employee Relations
- Agile Methodologies
- Subversion
- Customer Retention
- Oracle
- Training Delivery
- Solaris
- Team Management
- Citrix
- Offshoring
- Human Resources
- Customer Service
- WebSphere MQ
- Telecommunications
- Unix Shell Scripting
- Management
- IBM Mainframe
- Leadership
- Outsourcing
- Process Management
- Program Management
- Service Delivery
- Team Building
- Customer Satisfaction
- Business Transformation
- Training Facilitation
- BPO
- CRM
- Inbound Marketing
- Employee Engagement
- Contact Centers
- Training
- Call Center Development
- Performance Management
- Customer Experience
- Quality Assurance
- Coaching
- Call Center
- Business Process Improvement
- Transition Management
- Research
- Operations Management
- Build Tools
- Business Process
Phani Kumar Summary
- Phani Kumar, based in Queen Creek, AZ, US, is currently a Vice President, Global Customer Success at MoneyGram. Phani Kumar brings experience from previous roles at The Cigna Group and Amazon. Phani Kumar holds a 2003 - 2005 Master of Business Administration (M.B.A.) in Marketing with HR Dual Concentration @ Mahatma Gandhi Kashi Vidyapeeth. With a robust skill set that includes Vendor Management, Call Centers, Change Management, SQL, Process Improvement and more. Phani Kumar has 1 emails and 2 mobile phone numbers on RocketReach.
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