Location
Singapore
Work
- Chief Digital Officer (CDO) @ NTUC Income
- Chief Operating Officer @ NTUC Income
- Chief Operations Officer and Head, Corporate Office @ NTUC Income
- Senior Vice President and Head, Customer Operations @ NTUC Income
- Vice President and Head, Corporate Office @ NTUC Income
- Head, Organisational Effectiveness @ NTUC Income
- Head, Customer Engagement @ NTUC Income
- Assistant Director, Service Assessment and Feedback @ Singapore Tourism Board
- Manager, Service Quality (Six Sigma) @ SingTel
Education
- INSEAD
Advanced Management Programme (AMP)
2015 - 2015 - Sheffield Hallam University
Master of Science (MSc) (Total Quality Management & Business Excellence)
2000 - 2002 - National University of Singapore
Bachelor of Business Administration (BBA) (Finance, General)
1993 - 1995
Skills
- Certified Six Sigma Black Belt
- Certified Manager of Quality/Organizational Excellence
- Certified Quality Auditor
- Certified Customer Service Coach
- Change Management
- Customer Engagement
- Service Quality
- Corporate Development
- Six Sigma
- Management
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