Peter Schroeder Email & Phone Number
Senior Contact Center Engineer (Technical Lead) @ HMC3
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Peter Schroeder Location
- Hackettstown, NJ, US
Peter Schroeder Work
- Senior Contact Center Engineer (Technical Lead) @ (September 2022 - Present)
- Interaction Systems Manager @ (June 2020 - July 2022)
- Associate Vice President, IT Services @ (May 2020 - June 2020)
- Director, IT Services @ (September 2018 - May 2020)
- IT Manager, Customer Care @ TMP Direct, an IDL Co. (January 2016 - September 2018)
- Sr. Systems Analyst @ (July 1999 - January 2016)
- Systems Analyst @ (July 1997 - July 1999)
- Programmer Analyst @ Market Support International, Inc. (July 1994 - July 1997)
- Production Programmer @ Intelligent Charting Inc (March 1989 - July 1994)
Peter Schroeder Education
- State University of New York College at Cortland
Peter Schroeder Skills
- Telecommunications
- Contact Centers
- Genesys
- Call Centers
- Customer Satisfaction
- VoIP
- CRM
- Call Center
- Telephony
- Unified Communications
- Vendor Management
- Customer Experience
- Customer Retention
- Direct Sales
- Voice over IP (VoIP)
- Session Initiation Protocol (SIP)
- IT Management
- Project Management
- Information Technology
- Troubleshooting
- Routing
- contact center
- Outsourcing
- Business Process Outsourcing (BPO)
- Customer Relationship Management (CRM)
- IT Strategy
- IT Operations
- Customer Service
- Customer Service Management
- Team Leadership
- IVR
- ACD
- Telecommunications Management
- Telecommunications Systems
- Call Center Administration
- Dashboard
- IT Project & Program Management
- Project Team Management
- Contact Center Technology
- IT Operations Management
- Contact Center Operations
- Call Center Development
- Contact Center Management
- Call Routing
- Call center start-up
- omni channel
Peter Schroeder Summary
- Peter Schroeder, based in Hackettstown, NJ, US, is currently a Senior Contact Center Engineer (Technical Lead) at HMC3. Peter Schroeder brings experience from previous roles at American Customer Care, TMP Direct Altruist Group Co., TMP Direct and TMP Direct, an IDL Co.. Peter Schroeder holds a State University of New York College at Cortland. With a robust skill set that includes Telecommunications, Contact Centers, Genesys, Call Centers, Customer Satisfaction and more. Peter Schroeder has 1 emails and 1 mobile phone numbers on RocketReach.
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