Customer Success Manager @ (October 2019 - August 2020)
Technical Support Representative @ (April 2017 - August 2020)
Technical Support @ (October 2015 - March 2017)
Sales Technical Operations Trainer @ (May 2014 - October 2015)
Sales Technical Operations Specialist @ (August 2013 - October 2015)
Customer Service Representative @ (October 2012 - August 2013)
Peter Ransom Education
Washtenaw Community College
Peter Ransom Skills
.NET Framework
Account Management
Agentic Workflows
Agile & Waterfall Methodologies
Analytical Skills
Artificial Intelligence (AI)
Business Process Improvement
Change Management
Childcare
Cloud Computing
Communication
Communication Training
Consulting
Corporate Training
Customer Communication
Customer Escalation Management
Customer Experience
Customer Insight
Customer Relationship Management (CRM)
Customer Requirements
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Support
Cybersecurity
Data Management
Data Migration
Documentation
Employee Training
Enablement
Enterprise Solution Design
Escalations Management
Ethics
Event Planning
File Management
Google Adwords
Google Analytics
Information Security
Information Technology
Interpersonal Skills
Machine Learning
Management
Microsoft Office
Microsoft Power Automate
Microsoft Teams
Office 365
Phone Manner
Postman API
Presales Technical Support
Presenting Proposals
Process Improvement
Product Demonstration
Professional Services
Project Lifecycle Management
Project Management
Project Planning
Prompt Engineering
Public Speaking
Quality Assurance
Query Languages
Requirements Gathering
SQL
Security Controls
Shell Scripting
Social Media
Social Media Marketing
Software as a Service (SaaS)
Solution Architecture
Solution Building
Solutions Engineering
Stage Combat
System Solutions
Technical Architecture
Technical Communication
Technical Discussions
Technical Support
Technical Writing
Theatre
Tier 2 technical support
Training
Training & Development
Troubleshooting
Verbal De-escalation
Workflow Automation
Writing
Written Communication
Verbal De Escalation
Early Childhood
Training and Development
Sales
Teacher Training
Technical Operations
Early Childhood Education
Peter Ransom Summary
Peter Ransom, based in Harper Woods, MI, US, is currently a Senior Solutions Consultant at General Networks Corporation. Peter Ransom brings experience from previous roles at M-Files and DryvIQ. Peter Ransom holds a Washtenaw Community College. With a robust skill set that includes .NET Framework, Account Management, Agentic Workflows, Agile & Waterfall Methodologies, Analytical Skills and more. Peter Ransom has 2 emails and 1 mobile phone numbers on RocketReach.
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