Peter Pacana Email
Senior Support Specialist @ Mosaic Solutions
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Peter Pacana Location
- Calabarzon, Philippines
Peter Pacana Work
- Senior Support Specialist @ (January 2023 - Present)
- System Support Specialist @ (January 2023 - Present)
- Claims Processor @ (April 2017 - January 2023)
- Customer Service Technician @ (April 2017 - January 2023)
Peter Pacana Education
- University of San Carlos
Associate's Degree (Multimedia Technology)
2009-2011 - University of San Carlos
Bachelor of Science (Information Technology)
2007-2009
Peter Pacana Skills
- Network Troubleshooting
- Remote Troubleshooting
- Software Troubleshooting
- Transmission Control Protocol (TCP)
- Analytical Skills
- Customer Satisfaction
- Customer Experience
- Virtualization
- Hardware Configuration
- Ticketing Systems
- Windows
- Troubleshooting
- Operating Systems
- Networking
- Microsoft Office
- Computer Hardware
- Help Desk Support
- Negotiation
- General Office Work
- Support Services
- Customer Relationship Management (CRM)
- Technical Support
- Customer Support
- Claims Management
- Administrative Assistance
- Data Entry
- Customer Service
- Client Issue Resolution
- Client Maintenance
- Communication
- Computer Hardware Troubleshooting
- Computer Systems Maintenance
- Customer Communication
- Customer Education
- Customer Interaction
- Documentation Practices
- Escalation Resolution
- Escalations Management
- Exceeding Customer Expectations
- Identifying Issues
- Knowledge-based Systems
- On-call Support
- Printer Support
- Problem Solving
- Product Support
- Relating to Clients
- Remote Desktop
- Remote User Support
- Social Media Communications
- Software Installation
- System Setup
- System Testing
- User Experience (UX)
Peter Pacana Summary
- Peter Pacana, based in Calabarzon, Philippines, is currently a Senior Support Specialist at Mosaic Solutions. Peter Pacana brings experience from previous roles at Mosaic Solutions and Acquire BPO. Peter Pacana holds a 2009 - 2011 Associate's Degree in Multimedia Technology @ University of San Carlos. With a robust skill set that includes Network Troubleshooting, Remote Troubleshooting, Software Troubleshooting, Transmission Control Protocol (TCP), Analytical Skills and more. Peter Pacana has 2 emails on RocketReach.
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