Service Desk Coordinator @ (July 2023 - February 2024)
Level 2 Service Desk Technician @ (November 2022 - July 2023)
Level 1 Service Desk Technician @ (May 2022 - November 2022)
STEM Educator @ (February 2022 - July 2022)
Peter Nguyen Education
RMIT University
Bachelor's degree (Computer Science)
2020-2024
RMIT University
Diploma (Information Technology)
2016-2016
Peter Nguyen Skills
3CX
Active Directory
Adobe Creative Suite
Agile Methodologies
Amazon EC2
Amazon Relational Database Service (RDS)
Amazon Web Services (AWS)
Android Studio
Cascading Style Sheets (CSS)
Cloud Management
Cloud Security
Cloudflare
Coaching & Mentoring
Communication
Computer Hardware
Customer Service
Customer Support
Cybersecurity
Documentation
Domain Name System (DNS)
Easily Adaptable
Endpoint Security
Firewalls
FreeNAS
Full-Stack Development
Git
Google Cloud Platform (GCP)
HTML
Heroku
Hyper-V
IT Management
IT Operations
Information Technology
Java
JavaScript
Kaseya
Leadership
Linux
Mac
Microsoft Office
Microsoft SQL Server
Mobile Application Development
OH&S
Office 365 Administration
Organization Skills
PHP
PSAs
Pair Programming
PostgreSQL
Private Branch Exchange (PBX)
Problem Solving
Programming
Project Management
Proxmox
React
Remote Device Management
Ruby on Rails
SQL
Scrum
Service Desk
Software Development
Software as a Service (SaaS)
Sophos
System Builder
Teamwork
Technical Support
Telephony
Time Management
Trello
Troubleshooting
User Acceptance Testing
User-centered Design
VLAN
VMWare ESXi
VMware Infrastructure
VPN
Virtualization
Web Development
Web Hosting
Windows
Windows Server
WordPress
datto
Peter Nguyen Summary
Peter Nguyen, based in Melbourne, VIC, AU, is currently a Senior Level 2 Service Desk Technician at Crash Technology. Peter Nguyen brings experience from previous roles at Crash Technology and e2 Young Engineers Australia. Peter Nguyen holds a 2020 - 2024 Bachelor's degree in Computer Science @ RMIT University. With a robust skill set that includes 3CX, Active Directory, Adobe Creative Suite, Agile Methodologies, Amazon EC2 and more.
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