Peter Matthews's Location
Coventry, GB
Peter Matthews's Work
- Head of Information Technology and Business Intelligence @ Your Centre Ltd
- Senior Dialler Manager @ Serco Global Services, UK and Europe
- Success Manager @ Magnetic North - Cloud Communications
- Dialler Manager @ Welcome Financial Services Ltd
- Dialler Manager and Analyst and Support to Business Areas @ Legal & General
- Senior Dialler Support Analyst, @ HFC Bank
Peter Matthews's Education
- Aspect Education Services
(Upgrade: Advanced List Management 4.0 Upgrade Essentials)
2013 - 2013 - Aspect Education Services
(Upgrade: Aspect Unified IP 7 Navigation Overview)
2013 - 2013 - Aspect Education Services
(Unified IP 6 Advanced List Management Outbound Fundamentals)
2012 - 2012
- Genesys University
(Genesys Interactive Insights 8)
2012 - 2012 - Genesys University
(Genesys Administrator and CC Pulse+ 8 for Real Time Reporting)
2012 - 2012 - Genesys University
(Framework Overview)
2007 - 2007 - Genesys University
(Outbound Campaign Management 7)
2007 - 2007 - Genesys University
(Operational Reporting for Supervisors)
2007 - 2007 - Coventry Technical College
(BTEC Information Systems)
1996 - 1998 - Coventry Technical College
(AutoCAD Release 14 & 2D/3D design)
1996 - 1998
Peter Matthews's Skills
- Contact Centers
- Predictive Dialers
- Workforce Management
- Dialers
- Call Center
- Telecommunications
- Call Centers
- Avaya
- Telemarketing
- Inbound Marketing
Peter Matthews's Summary
Peter Matthews, based in Coventry, GB, is currently a Head of Information Technology and Business Intelligence at Your Centre Ltd, bringing experience from previous roles at Serco Global Services, UK and Europe, Magnetic North, Welcome Financial Services Ltd and Legal & General. Peter Matthews holds a 2013 - 2013 Aspect Education Services. With a robust skill set that includes Contact Centers, Predictive Dialers, Workforce Management, Dialers, Call Center and more, Peter Matthews contributes valuable insights to the industry. Peter Matthews has 1 email on RocketReach.
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