Customer Service Manager @ (November 2018 - July 2022)
Customer Service Manager @ (January 2014 - November 2018)
Account Manager @ (May 2013 - October 2014)
Domain Services and Platinum Supervisor @ (November 2002 - May 2013)
Peter Kerrick Education
Misericordia University
B.A. (Government, Law, and National Security)
2007-2012
Luzerne County Community College
Associate of Science (A.S.) (Social Sciences)
Peter Kerrick Skills
Call Center
Customer Satisfaction
Customer Service
Process Improvement
Team Leadership
Customer Relations
Supervisory Skills
Problem Solving
Negotiation
Domain Names
Cross-functional Team Leadership
Product Management
Employee Training
Security
Vendor Management
Customer Experience
Leadership
Account Management
Call Centers
Project Planning
Software Documentation
Management
Telephone Skills
Training
Workforce Management
Sales
Customer Retention
Project Management
Strategy
Analytics
CRM
Call Center Development
Strategic Partnerships
Time Management
Team Management
Business Development
Social Networking
Outsourcing
Cross Functional Team
eCommerce
Troubleshooting
Marketing
Cross Functional Team Leadership
Technical Support
Peter Kerrick Summary
Peter Kerrick, based in Hazleton, PA, US, is currently a Senior Manager Customer Experience at James Hardie. Peter Kerrick brings experience from previous roles at The AZEK Company, Web.com and Telerx. Peter Kerrick holds a 2007 - 2012 B.A. in Government, Law, and National Security @ Misericordia University. With a robust skill set that includes Call Center, Customer Satisfaction, Customer Service, Process Improvement, Team Leadership and more. Peter Kerrick has 2 emails and 1 mobile phone numbers on RocketReach.
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