Peter Kerrick Email & Phone Number
Senior Manager Customer Experience @ James Hardie
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Peter Kerrick Location
- Hazleton, PA, US
Peter Kerrick Work
- Senior Manager Customer Experience @ (July 2022 - Present)
- Customer Experience Manager @ (January 2018 - Present)
- Customer Service Manager @ (November 2018 - July 2022)
- Customer Service Manager @ Web.com (January 2014 - November 2018)
- Account Manager @ (May 2013 - October 2014)
- Domain Services and Platinum Supervisor @ Web.com (November 2002 - May 2013)
- Customer Service Supervisor @ (January 2002 - January 2013)
Peter Kerrick Education
- Misericordia University
B.A. (Government, Law, and National Security)
2007-2012 - Luzerne County Community College
Associate of Science (A.S.) (Social Sciences)
- Luzerne County Community College
Associate of Arts (SOCIAL SCIENCES)
- Misericordia University
Bachelor of Arts (Political Science and Government)
Peter Kerrick Skills
- Account Management
- Analytics
- Business Development
- CRM
- Call Center
- Call Center Development
- Call Centers
- Coaching
- Contact Center Operations
- Contact Center Technology
- Cross-functional Team Leadership
- Customer Experience
- Customer Journeys
- Customer Relations
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Support
- Domain Names
- Employee Engagement
- Employee Training
- Forecasting
- Key Performance Indicators
- Leadership
- Management
- Negotiation
- Net Promoter Score
- Outsourcing
- Performance Metrics
- Problem Solving
- Process Improvement
- Product Management
- Project Management
- Project Planning
- Quality Assurance
- Sales
- Scheduling
- Security
- Service-Level Agreements (SLA)
- Social Networking
- Software Documentation
- Strategic Partnerships
- Strategy
- Supervisory Skills
- Team Leadership
- Team Management
- Telephone Skills
- Time Management
- Training
- Vendor Management
- Workforce Management
- Workforce Planning
- Cross Functional Team
- eCommerce
- Troubleshooting
- Marketing
- Cross Functional Team Leadership
- Technical Support
Peter Kerrick Summary
- Peter Kerrick, based in Hazleton, PA, US, is currently a Senior Manager Customer Experience at James Hardie. Peter Kerrick brings experience from previous roles at The AZEK Company, Web.com and Telerx. Peter Kerrick holds a 2007 - 2012 B.A. in Government, Law, and National Security @ Misericordia University. With a robust skill set that includes Account Management, Analytics, Business Development, CRM, Call Center and more. Peter Kerrick has 2 emails and 1 mobile phone numbers on RocketReach.
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