Director @ Hughes Consulting Services (May 2022 - Present)
Commercial Director - Head of Region - Australia and New Zealand @ (January 2019 - February 2022)
Client Solutions @ (April 2018 - January 2019)
Strategic Innovation Lead @ (January 2016 - March 2018)
Customer Alignment Manager @ (August 2014 - January 2016)
Executive Manager Home Claims @ (May 2013 - August 2014)
National Sales Performance Manager @ (September 2010 - May 2013)
Manager Concept Assessment and Design - Product and Service Innovation @ (November 2008 - September 2010)
NSW Sales Development Manager @ (May 2007 - November 2008)
NSW Sales Manager Telephone Business @ (July 2005 - June 2007)
Snr Operations Manager @ (July 2003 - June 2005)
Manager Customer Support Group Asia Pacific @ (February 2002 - July 2003)
Police Officer @ (January 1990 - January 2000)
Peter Hughes Education
Charles Sturt University
Peter Hughes Skills
Call Centers
Leadership
Strategy
Change Management
Insurance
Customer Experience
Team Leadership
Sales Management
Outsourcing
Business Process Improvement
Customer Retention
Coaching
Stakeholder Management
Performance Management
Financial Services
Employee Engagement
Call Center
High Performance Teams
Strategic Leadership
Customer Service
Sales
Event Management
Performance Improvement
Customer Focus
Incentive Schemes
Incentive Travel
Reward Strategy
Event Planning
Corporate Events
Event Execution
Performance Analysis
Performance Metrics
Change Leadership
Virtual Teams
Customer Acquisition
Customer Insight
Qualitative Research
Internet Research
Management
Relationship Management
Customer Centric Solutions
Claims Management
Insurance Claims
Business Process
Customer Centric
Strategic Partnerships
Customer Experience Design
Innovation Management
Risk Management
General Insurance
Business Strategy
Peter Hughes Summary
Peter Hughes, based in Sydney, NSW, AU, is currently a Senior Associate Consultant at The Bridge International. Peter Hughes brings experience from previous roles at Hughes Consulting Services, Everledger and Suncorp Group. Peter Hughes holds a Charles Sturt University. With a robust skill set that includes Call Centers, Leadership, Strategy, Change Management, Insurance and more. Peter Hughes has 1 emails on RocketReach.
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