Peter Ferrara Location
- Kirkland, WA, US
Peter Ferrara Work
- 2017 -now Director of Product Support @
- 2014 -2017 Director, Worldwide Support @
- 2008 -2014 Director, Customer and Technical Support @
- 2007 -2008 Helpdesk Manager @
- 2007 Senior Manager, Technical Services - Support and Implementation @
- 1999 -2003 Technical Support Manager @
Peter Ferrara Education
- Bellevue College
Peter Ferrara Skills
- Executive Leadership
- Presentations
- Communication
- Management Style
- Customer Advocacy
- Key Metrics
- Service Levels
- Capacity Planning
- Data Analytics
- Problem Solving
- Software Solutions
- ITIL
- Customer Relations
- Customer Service
- Management
- Project Management
- Project Planning
- CRM
- Leadership
- Scrum
- Technical Support
- Process Improvement
- SQL
- Professional Services
- Management Consulting
- Vendor Management
- Customer Satisfaction
- SDLC
- Enterprise Software
- SaaS
- Consulting
- Business Process Improvement
- Software Development Life Cycle (SDLC)
- Software as a Service (SaaS)
- Customer Relationship Management (CRM)
Peter Ferrara Summary
- Peter Ferrara, based in Kirkland, WA, US, is currently a Director of Product Support at Avalara. Peter Ferrara brings experience from previous roles at Moxie, Envision, We Communications and D+h u.s. Operation - Now Part of D+h. Peter Ferrara holds a Bellevue College. With a robust skill set that includes Executive Leadership, Presentations, Communication, Management Style, Customer Advocacy and more. Peter Ferrara has 3 emails on RocketReach.
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Andrea Anderson
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Scott McFarlane
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Adrianna Burrows
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Tim Diekmann
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Derrick Tan
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Steven Lacoff
VP and GM, Telecommunications and Media
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Eric Veum
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Jonathan Arneault
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