Peter Demers Email & Phone Number
Service Center Advisor and Consultant
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Peter Demers Location
- United States
Peter Demers Work
- 2021 -now Service Center Advisor and Consultant @ Optimum Healthcare IT / Southcoast Health
- 2020 -2021 Director, RAP Call Center @
- 2019 -2020 Director, HR Shared Services and Employee Service Center @ The Commonwealth of Massachusetts Human Resources Division (HRD)
- 2013 -2019 Director, Reporting and Analytics @
- 2012 -2012 Director, Client Services @ MedicalPartsXchange.com
- 2010 -2012 Principal @ Inquiry Analytics, LLC
- 2010 -2011 Contact Center Consultant @
- 2009 -2010 Director of Member Care @
- 2005 -2009 Director of Member Services @
- 2002 -2005 Manager of Account Management @ McKesson
- 2001 -2002 Director of Customer Service @
- 1999 -2000 Director of Customer Care @ Digital Goods
- 1996 -1999 Operations Manager @ Stream International
- 1993 -1996 Regional Support Services Manager @
- 1991 -1993 Technical Services Manager @ Dove Computer
- 1983 -1990 Technical Support, Tech Support Manager @
Peter Demers Education
- Fitchburg State
Bachelor Of Science (Computer Science)
1977-1982 - Danvers High School 1973-1977
Peter Demers Skills
- Contact Center Management
- Customer Service Analytics
- Account Management
- Customer Feedback Processes
- Team Building
- Quality Improvement Processes
- Client Needs Analysis
- Customer Service
- Process Improvement
- Management
- Information Systems
- Technology Needs Analysis
- Building Relationships
- Salesforce.com
- Start-ups
- Call Centers
- Training
- Analytics
- Sales
- Customer Satisfaction
- Business Development
- Strategic Planning
- Healthcare
- Analysis
- Operations Management
- CRM
- Leadership
- Microsoft Office
- Reporting
- Microsoft Word
- Start Ups
- Strategy
Peter Demers Summary
- Peter Demers, based in United States, is currently a Service Center Advisor and Consultant at Optimum Healthcare IT / Southcoast Health. Peter Demers brings experience from previous roles at AAA Northeast, The Commonwealth of Massachusetts Human Resources Division (HRD), Alliance Healthcare Services and MedicalPartsXchange.com. Peter Demers holds a 1977 - 1982 Bachelor Of Science in Computer Science @ Fitchburg State. With a robust skill set that includes Contact Center Management, Customer Service Analytics, Account Management, Customer Feedback Processes, Team Building and more. Peter Demers has 2 emails and 4 mobile phone numbers on RocketReach.
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