Peter de Guzman Email & Phone Number
Operations Director @ Capital One
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Peter de Guzman Location
- Valenzuela, NCR, PH
Peter de Guzman Work
- 2026 -now Operations Director @
- 2024 -2025 Executive Director - Head of Regulatory Ops and Currency Transaction Reporting, India and Philippines @
- 2020 -2024 Executive Director - Enterprise Complaints and Remediations for India and Philippines @
- 2013 -2020 Vice President - Consumer and Online Customer Service @
- 2010 -2013 President @ 24/7 Card (LibertadCard) Philippines
- 2007 -2010 Vice President for Operations - Travel and Hospitality Vertical @
- 2006 -2007 Director of Client Services @
- 2005 -2006 Client Services Manager @
- 2001 -2006 Customer Service Manager @
Peter de Guzman Education
- Asian Institute of Management
Executive MBA
2008-2009 - De La Salle University
BS-Business Management (Management)
1995-2001
Peter de Guzman Skills
- BPO
- Call Center
- Outsourcing
- Vendor Management
- Service Delivery
- Performance Management
- Operations Management
- Offshoring
- Customer Satisfaction
- Process Improvement
- Team Management
- Customer Experience
- Business Process Improvement
- CRM
- Account Management
- Customer Retention
- Change Management
- Workforce Management
- Call Centers
- P&L Management
- Training
- Employee Training
- Leadership
- Leadership Development
- Cross-functional Team Leadership
- Management
- Business Analysis
- Strategy
- Distributed Team Management
- Strategic Planning
- Cross Functional Team Leadership
- Financial Services
- Sales
- Operations
- Services
- Public Speaking
- Microsoft Excel
Peter de Guzman Summary
- Peter de Guzman, based in Valenzuela, NCR, PH, is currently a Operations Director at Capital One. Peter de Guzman brings experience from previous roles at Wells Fargo and 24/7 Card (LibertadCard) Philippines. Peter de Guzman holds a 2008 - 2009 Executive MBA @ Asian Institute of Management. With a robust skill set that includes BPO, Call Center, Outsourcing, Vendor Management, Service Delivery and more. Peter de Guzman has 3 emails and 3 mobile phone numbers on RocketReach.
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