Director, Training - Global Customer Support @ (May 2017 - August 2019)
Director of Social Learning @ (February 2014 - April 2017)
Sr. Instructional Designer - Merchant Academy @ (July 2012 - February 2014)
Director - National Training Delivery @ (September 2009 - July 2011)
Director - New Technology Training @ (June 2007 - September 2009)
Manager and Sr. Manager - New Technology Training @ (December 1999 - June 2007)
Instructional Designer and Facilitator @ (July 1998 - December 1999)
Peter Brock Education
York University 2006
Queen's University
Bachelor Of Education
1994-1995
Queen's University
Bachelor Of Arts (History)
1990-1994
Peter Brock Skills
Artificial Intelligence (AI)
Benchmarking
Blended Learning
Call Centers
Change Management
Coaching
Coaching & Mentoring
Continuous Improvement
Creativity and Innovation
Critical Thinking
Cross-functional Team Leadership
Customer Experience
Data-Driven Insights
Decision-Making
Design Thinking
E-Learning
Emotional Intelligence
Employee Engagement
Employee Training
Generative AI Tools
Influencing Others
Instructional Design
Intercultural Communication
Interpersonal Communication
Key Performance Indicators
Leadership
Learning Management
Learning Technology
LinkedIn Learning
Management
Mindfulness
Performance Improvement
Performance Management
Presentation Skills
Problem Solving
Process Improvement
Project Management
Root Cause Problem Solving
Social Inclusion
Social Learning
Staff Mentoring
Stakeholder Management
Strategic Thinking
Talent Assessment
Talent Development
Team Building
Team Leadership
Teamwork
Training
Training Delivery
Training Program Development
Training Strategy
E Learning
Cross Functional Team Leadership
Peter Brock Summary
Peter Brock, based in Toronto, ON, CA, is currently a Director, Future Skills and Learning Capability at Finastra. Peter Brock brings experience from previous roles at Finastra, D+H, Walmart Canada and Rogers Communications. Peter Brock holds a York University. With a robust skill set that includes Artificial Intelligence (AI), Benchmarking, Blended Learning, Call Centers, Change Management and more. Peter Brock has 2 emails and 1 mobile phone numbers on RocketReach.
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