Senior Customer Success Manager @ (July 2023 - April 2024)
Director of Client Experience @ (June 2020 - October 2022)
Manager of Customer Support and Success @ (December 2018 - October 2019)
Manager of Admin Operations @ (September 2017 - December 2018)
Senior Manager Customer Care and Billing Operations @ SurfEasy (September 2016 - July 2017)
Customer Care Manager @ SurfEasy (February 2012 - July 2017)
Operations Co-ordinator @ (April 2011 - February 2012)
Senior Internet Sales Co-Ordinator @ Bedzilla (August 2006 - October 2010)
Peter Beirne Education
Atlantic Technological University
Bachelor (Honours) (Business, Marketing)
2001-2005
Peter Beirne Skills
Account Management
Active Listening
Analytical Skills
Business Administration
Business Process Improvement
Business Strategy
Coaching
Communication
Customer Escalation Management
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Training
Customer Support
Customer-Focused Service
De-escalation
Employee Learning & Development
Escalation
Escalations Management
Google Docs
Interpersonal Skills
Leadership
Management
Marketing
Marketing Strategy
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Office Administration
Pricing Strategy
Problem Solving
Professional Services
Project Coordination
Project Management
Public Relations
Root Cause Analysis
Sales Management
Service Delivery
Social Media
Strategic Planning
Strategic Thinking
Strategy
Subject Matter Experts
Team Leadership
Team Management
Teamwork
Time Management
Training & Development
Troubleshooting
Peter Beirne Summary
Peter Beirne, based in Toronto, ON, CA, is currently a Senior Customer Success Manager at EZRA Coaching. Peter Beirne brings experience from previous roles at PiinPoint, Diversys Software, Inc., Wisk Solutions Inc. and City Sightseeing Toronto. Peter Beirne holds a 2001 - 2005 Bachelor (Honours) in Business, Marketing @ Atlantic Technological University. With a robust skill set that includes Account Management, Active Listening, Analytical Skills, Business Administration, Business Process Improvement and more. Peter Beirne has 2 emails and 1 mobile phone numbers on RocketReach.
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