2020 -2024 Managing Director and Principal CX Consultant @
2006 -2020 SVP, Global CX Solutions and Innovation @
2000 -2006 VP, Operations Planning and Solutions @
1997 -2000 Customer Care Operations and Account Director @
1994 -1997 Senior Underwriter @ Fireman's Fund Insurance Company
1991 -1994 Personal Lines Underwriter @
Pete Weaklend Education
University of Nebraska at Omaha
Master of Science - MS (Industrial and Organizational Psychology)
1988-1991
University of Nebraska at Omaha
Bachelor of Arts - BA (PSYCHOLOGY)
1984-1988
Pete Weaklend Skills
Customer Insight
Program Management
Strategic Consulting
CRM
Call Centers
Business Process Re-engineering
Project Planning
Customer Experience
Customer Retention
Business Process Design
Operations Management
Outsourcing
Contact Centers
Customer Satisfaction
Operational Planning
Customer Engagement
Performance Management
Business Process Improvement
Sales Process
Change Management
Pete Weaklend Summary
Pete Weaklend, based in Omaha, NE, US, is currently a VP, Solutions and Innovation at TDS Global Solutions. Pete Weaklend brings experience from previous roles at OneSourceCX, AdviseCX, PeakCX Partners and Sitel Group. Pete Weaklend holds a 1988 - 1991 Master of Science - MS in Industrial and Organizational Psychology @ University of Nebraska at Omaha. With a robust skill set that includes Customer Insight, Program Management, Strategic Consulting, CRM, Call Centers and more. Pete Weaklend has 2 emails and 2 mobile phone numbers on RocketReach.
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