Pete Schofield Email

Customer Experience Measurement and Governance Manager @ Virgin Media O2

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Pete Schofield Location

Leeds, GB

Pete Schofield Work

2021 - now Customer Experience Measurement and Governance Manager @
2019 - 2021 Customer Experience Measurement and Governance Manager @
2017 - 2019 Customer Experience Measurement Manager @
2011 - 2017 Research Systems Executive @
2008 - 2011 Customer Insight Reporting Administrator @
2007 - 2008 Employee Escalations Advisor @
2006 - 2007 Complaints Analyst @
2005 - 2006 Business Customer Service Advisor @
2004 - 2005 Customer Service Advisor @
2002 - 2004 Customer Relations Coordinator @
2001 - 2002 Store Associate @

Pete Schofield Education

Leeds Trinity University
Diploma of higher education (English Language and Literature, General)
2002 - 2004

Pete Schofield Skills

Microsoft Excel
Microsoft Access
Supplier Management
Customer Experience Management
Customer Experience
Market Research
Management
Data Analysis
Customer Insight
Process Improvement
Change Management
Contact Centers
Outsourcing
Project Planning
Operations Management
Stakeholder Management
Product Development
Customer Satisfaction
Team Leadership
Telecommunications
Negotiation
Business Transformation
Forecasting
Account Management
Supply Management
Team Management
Call Centers
Strategy
Service Delivery
Performance Management
CRM
Marketing
Customer Data Integration
Customer Relationship Management Crm
Customer Relationship Management

Pete Schofield Summary

Pete Schofield, based in Leeds, GB, is currently a Customer Experience Measurement and Governance Manager at Virgin Media O2. Pete Schofield brings experience from previous roles at O2 (Telefónica UK). Pete Schofield holds a 2002 - 2004 Diploma of higher education in English Language and Literature, General @ Leeds Trinity University. With a robust skill set that includes Microsoft Excel, Microsoft Access, Supplier Management, Customer Experience Management, Customer Experience and more.

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