PerformanceScope Information

PerformanceScope is a full service enterprise feedback management firm that helps restaurants succeed with their guests and employees. What is it about your company that creates loyal customers? What makes your employees love working for you? Is your company culture aligned with your strategy? These questions hold the key to your success. Understanding the answers to these questions separates the good from the great. Founded in the Twin Cities, MN, in 2003, PerformanceScope helps clients answer these questions, turning guest and employee feedback into actionable insight and helping companies align strategy and culture. With this insight comes the opportunity to shape a foundation for more loyal guests, more engaged employees and a healthier company. With over 30 years of experience in the restaurant industry, Founder and CEO Mark Netsch knows firsthand the impact that accurate insight can have on a company and how to balance theory with execution. As a boutique market research firm, PerformanceScope takes a consultative approach to helping clients go from good to great, and from great to excellent. Services: - Consumer Research - Guest Satisfaction Surveys - Customer Loyalty - Customer Segmentation - Employee Engagement Surveys - Employee Experience - Training Surveys - Exit Surveys - Culture Checkup - Key Driver Analysis - Revenue at Risk Analysis - Custom Surveys and Projects (email, social media, etc) - Digital Employee Suggestion Box - Digital Guest Comment Cards