Penny Webb-Smart Email & Phone Number
Head of UX and Design Operations | Qantas Loyalty @ Qantas
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Penny Webb-Smart Location
- Sydney, NSW, AU
Penny Webb-Smart Work
- Head of UX and Design Operations | Qantas Loyalty @ (April 2026 - Present)
- Senior Manager, User Experience and Design | Qantas Loyalty @ (August 2025 - April 2026)
- Director, Digital Capability and Performance (acting) @ (June 2025 - July 2025)
- Head of Design (acting) @ (March 2025 - June 2025)
- Service Design Lead @ (November 2022 - February 2025)
- Design Director @ (June 2021 - November 2022)
- Senior Service Designer (contract) @ (January 2019 - January 2021)
- Head of Product @ (January 2018 - January 2019)
- Founder @ Fintech startup (January 2016 - January 2017)
- Executive Director Service Reform @ (January 2015 - January 2016)
- Consultant @ Consultant / Self-Employed (January 2013 - January 2014)
- Head of Business Payments Products @ (January 2010 - January 2012)
- General Manager, Strategy and Transformation @ (January 2005 - January 2010)
- Product Portfolio Manager @ (January 1999 - January 2005)
Penny Webb-Smart Education
- IxDF - The Interaction Design Foundation
Service Design (UX/UI, Visual Design)
2018-2018 - UNSW
Masters of Marketing (Marketing)
2012-2012 - FINSIA
Graduate Diploma of Applied Finance and Investment
- University of Canterbury
Bachelor of Arts - BA (PSYCHOLOGY)
- University of Canterbury
Bachelor of Laws - LLB (Honours)
Penny Webb-Smart Skills
- Agile
- CX
- Contract Negotiation
- Customer Experience
- Customer Experience Design
- Customer Journey Mapping
- Customer Research
- Data Analysis
- Design
- Digital Strategy
- Director level
- Financial Analysis
- Innovation
- Leadership
- Management
- Problem Solving
- Product Development
- Product Management
- Project Management
- Prototyping
- Qualitative & Quantitative Research Methodologies
- Service Design
- Stakeholder Management
- Strategic Design
- Strategy
- Product Marketing
- Banking
- Consulting
- Human Centred Design
- Business Transformation
- Agile Project Management
- Public Service Reform
- Board Presentations
- Lean Startup
- Start Ups
- User Centered Design
- Business Development
- Vendor Management
- Competitive Analysis
- Team Leadership
- Digital Marketing
- Program Management
- Marketing
- P&l Management
- Design Thinking
- Change Management
- Business Case
- Procurement
- Alternative Financial Services
- User Research
- Business Strategy
- Third Party Vendor Management
- Outsourcing
- Marketing Strategy
- Partnering
- Mergers and Acquisitions
- Analysis
Penny Webb-Smart Summary
- Penny Webb-Smart, based in Sydney, NSW, AU, is currently a Head of UX and Design Operations | Qantas Loyalty at Qantas. Penny Webb-Smart brings experience from previous roles at Qantas and Service NSW. Penny Webb-Smart holds a 2018 - 2018 Service Design in UX/UI, Visual Design @ IxDF - The Interaction Design Foundation. With a robust skill set that includes Agile, CX, Contract Negotiation, Customer Experience, Customer Experience Design and more. Penny Webb-Smart has 3 emails and 2 mobile phone numbers on RocketReach.
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