Penny Webb-Smart Email & Phone Number
Head of UX and Design Operations | Qantas Loyalty @ Qantas
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Penny Webb-Smart Location
- Sydney, NSW, AU
Penny Webb-Smart Work
- 2026 -now Head of UX and Design Operations | Qantas Loyalty @
- 2025 -2026 Senior Manager, User Experience and Design | Qantas Loyalty @
- 2025 -2025 Director, Digital Capability and Performance (acting) @
- 2025 -2025 Head of Design (acting) @
- 2022 -2025 Service Design Lead @
- 2021 -2022 Design Director @
- 2019 -2021 Senior Service Designer (contract) @
- 2018 -2019 Head of Product @
- 2018 -2019 Head of Product @
- 2016 -2017 Founder @ Fintech startup
- 2016 -2017 Founder @ Fintech startup
- 2015 -2016 Executive Director Service Reform @
- 2013 -2014 Consultant
- 2010 -2012 Head of Business Payments Products @
- 2015 -2016 Executive Director Service Reform @
- 2013 -2014 Consultant
- 2005 -2010 General Manager, Strategy and Transformation @
- 1999 -2005 Product Portfolio Manager @
- 2005 -2010 General Manager, Strategy and Transformation @
Penny Webb-Smart Education
- IxDF - The Interaction Design Foundation
Service Design, UX/UI, Visual Design
2018-2018 - University of Canterbury
Bachelor of Arts - BA (Psychology)
2012-2012 - UNSW
Masters of Marketing (Marketing)
2012-2012 - FINSIA
Graduate Diploma of Applied Finance and Investment
- University of Canterbury
Bachelor of Laws - LLB (Honours)
Penny Webb-Smart Skills
- Leadership
- Product Marketing
- Customer Experience
- Banking
- Consulting
- Human Centred Design
- Stakeholder Management
- Business Transformation
- Service Design
- Digital Strategy
- Agile Project Management
- Public Service Reform
- Board Presentations
- Lean Startup
- Start Ups
- User Centered Design
- Business Development
- Vendor Management
- Competitive Analysis
- Team Leadership
- Digital Marketing
- Strategy
- Innovation
- Program Management
- Marketing
- P&l Management
- Design Thinking
- Change Management
- Product Management
- Business Case
- Contract Negotiation
- Procurement
- Alternative Financial Services
- User Research
- Business Strategy
- Management
- Product Development
- Project Management
- Third Party Vendor Management
- Outsourcing
- Marketing Strategy
- Partnering
- Mergers and Acquisitions
- Analysis
Penny Webb-Smart Summary
- Penny Webb-Smart, based in Sydney, NSW, AU, is currently a Head of UX and Design Operations | Qantas Loyalty at Qantas. Penny Webb-Smart brings experience from previous roles at Qantas and Service NSW. Penny Webb-Smart holds a 2018 - 2018 Service Design, UX/UI, Visual Design @ IxDF - The Interaction Design Foundation. With a robust skill set that includes Leadership, Product Marketing, Customer Experience, Banking, Consulting and more. Penny Webb-Smart has 3 emails and 2 mobile phone numbers on RocketReach.
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