Penny Downs Email & Phone Number
Key Account Manager @ Trinity Fire & Security Systems
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Penny Downs Location
- Banbury, GB
Penny Downs Work
- Key Account Manager @ (December 2025 - Present)
- Customer Success Director @ (November 2023 - January 2026)
- Customer Success Manager @ (June 2023 - November 2023)
- Customer Care Manger @ (September 2022 - May 2023)
- Head Of Customer Service @ (September 2017 - September 2022)
- Available for immediate start @ Currently seeking a New Challenge in Operations/ Customer Service/ Account Manag (July 2017 - September 2017)
- Customer Experience Manager ( Head of Contact Centres) @ Miele UK (February 2013 - February 2017)
- Customer Service Manager @ Arsenal Football Club (January 2008 - February 2013)
- Operations Manager @ Vangent, Inc. (January 2006 - January 2008)
- Operations Manager @ Dixons Stores Group (January 2001 - January 2006)
- Outbound Sales Manager @ (January 1999 - January 2001)
- Team Leader @ Barclays Bank, Coventry (January 1997 - December 1999)
Penny Downs Education
- Bablake School
Penny Downs Skills
- Contact Centers
- Customer Service
- Call Center
- Workforce Management
- Customer Experience
- Performance Management
- Coaching Staff
- Outsourcing
- Call Centers
- Coaching
- Customer Satisfaction
- Management
- Sales
- Strategy
- CRM
- Leadership
- Customer Retention
- Team Leadership
- Account Management
- Team Management
- Complaint Management
- Change Management
- Operations Management
- Social Networking
- Training
- Business Process Improvement
- B2B
- Service Delivery
- Stakeholder Management
- New Business Development
- Forecasting
- Sales Operations
- Sales Management
- Recruiting
- Cross-functional Team Leadership
- Training Delivery
- Business Development
- Business Transformation
- Retail
- Sales Process
- Process Improvement
- Business Analysis
- Business Strategy
- IVR
- Project Planning
- Business Planning
- Telemarketing
- Key Account Management
- Vendor Management
- Call Center Development
- Cross Functional Team Leadership
- Dealers
Penny Downs Summary
- Penny Downs, based in Banbury, GB, is currently a Key Account Manager at Trinity Fire & Security Systems. Penny Downs brings experience from previous roles at Contact Web Ltd, Barry Callebaut Group and Fresh Direct (UK). Penny Downs holds a Bablake School. With a robust skill set that includes Contact Centers, Customer Service, Call Center, Workforce Management, Customer Experience and more.
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