Penny Downs Email & Phone Number
Key Account Manager @ Trinity Fire & Security Systems
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Penny Downs Location
- Banbury, GB
Penny Downs Work
- 2025 - now Key Account Manager @
- 2023 - 2026 Customer Success Director @
- 2023 - 2023 Customer Success Manager @
- 2022 - 2023 Customer Care Manger @
- 2017 - 2022 Head Of Customer Service @
- 2017 - 2017 Available for immediate start @ Currently seeking a New Challenge in Operations/ Customer Service/ Account Manag
- 2013 - 2017 Customer Experience Manager ( Head of Contact Centres) @ Miele UK
- 2008 - 2013 Customer Service Manager @ Arsenal Football Club
- 2006 - 2008 Operations Manager @ Vangent, Inc.
- 2001 - 2006 Operations Manager @ Dixons Stores Group
- 1999 - 2001 Outbound Sales Manager @
- 1997 - 1999 Team Leader @ Barclays Bank, Coventry
Penny Downs Education
- Bablake School
Penny Downs Skills
- Contact Centers
- Customer Service
- Call Center
- Workforce Management
- Customer Experience
- Performance Management
- Coaching Staff
- Outsourcing
- Call Centers
- Coaching
- Customer Satisfaction
- Management
- Sales
- Strategy
- CRM
- Leadership
- Customer Retention
- Team Leadership
- Account Management
- Team Management
- Complaint Management
- Change Management
- Operations Management
- Social Networking
- Training
- Business Process Improvement
- B2B
- Service Delivery
- Stakeholder Management
- New Business Development
- Forecasting
- Sales Operations
- Sales Management
- Recruiting
- Cross-functional Team Leadership
- Training Delivery
- Business Development
- Business Transformation
- Retail
- Sales Process
- Process Improvement
- Business Analysis
- Business Strategy
- IVR
- Project Planning
- Business Planning
- Telemarketing
- Key Account Management
- Vendor Management
- Call Center Development
- Cross Functional Team Leadership
- Dealers
Penny Downs Summary
- Penny Downs, based in Banbury, GB, is currently a Key Account Manager at Trinity Fire & Security Systems. Penny Downs brings experience from previous roles at Contact Web Ltd, Barry Callebaut Group and Fresh Direct (UK). Penny Downs holds a Bablake School. With a robust skill set that includes Contact Centers, Customer Service, Call Center, Workforce Management, Customer Experience and more.
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