Pellmeyer Consulting Information

I help startups from seed to Series B build Customer Success structures that can grow with the business. This includes setting up onboarding processes, health scores, QBRs and playbooks, cleaning up CRM data and establishing clear KPIs for retention, renewals and expansion. I also support established small and medium-sized companies with AI, automation and digitalisation. The goal is practical: reduce repetitive work, connect existing tools properly and make everyday operations easier without introducing unnecessary complexity. I work directly with founders and leadership teams, from the first analysis through to implementation. Clients always work with me personally, not with a rotating agency team. I bring more than ten years of experience in Customer Success and customer-facing leadership at Apple, Userlane, AvePoint, Neocom.ai and Kertos. I have built Customer Success teams and processes, improved net revenue retention, shortened onboarding times and managed both enterprise and SMB customers across the full post-sales journey. As the founder of likoer24, I also run my own small business. This gives me a practical understanding of the challenges business owners face every day, from customer service and operations to marketing, fulfilment and bookkeeping. More information: www.pellmeyer.de