Peggy Drumm Email & Phone Number
Director EHR Integrations @ Catholic Charities, Diocese of Cleveland
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Peggy Drumm Location
- Cleveland, OH, US
Peggy Drumm Work
- Director EHR Integrations @ (April 2026 - Present)
- EHR and Revenue Cycle Implementation and Training Manager @ (February 2018 - January 2026)
- Medic Management Group Consultant- Training and Implementation Manager @ Sisters of Charity Health System Outsourced consultant (May 2016 - February 2018)
- Training and Implementation Manager @ (October 2010 - May 2016)
- Manager Support Services @ Cubit/Integra Professional Services (January 2000 - September 2010)
- Customer Service Support Manager @ NextMED Systems, Inc. (November 1996 - December 2005)
- Account Manager @ (September 1995 - November 1996)
Peggy Drumm Education
- Cleveland State University
Bachelor of Business Administration - BBA (Marketing)
1996-2000 - Ohio University
Marketing
1994-1995
Peggy Drumm Skills
- Account Management
- Addiction Medicine
- Administrative Processes
- Analytical Skills
- Athena Health
- Behavioral Health
- Budgets
- Business Administration
- Business Development
- Business Process Improvement
- Business Strategy
- Chronic Care Management (CCM)
- Claims Management
- Client Issue Resolution
- Client Onboarding
- Client Relations
- Client Services
- Client Training
- Clinical Data Management
- Clinical Development
- Clinical Documentation
- Clinical Forms Development
- Clinical Quality Improvement
- Clinical Quality Tracking and Improvement
- Clinical Strategy
- Clinical Workflow
- Consulting
- Continuous Improvement
- Critical Thinking
- Customer Escalation Management
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Support
- Data Analysis
- Data Management
- Database Administration
- Denial Management
- EHR
- EMR
- EMR Training
- EMR implementation
- Electronic Data Interchange (EDI)
- Employee Training
- Enrollment Services
- Escalations Management
- Financial Analysis
- Healthcare
- Healthcare Effectiveness Data and Information Set (HEDIS)
- Healthcare Industry
- Healthcare Information Technology
- ICD-10
- IT Escalation
- Insurance Denials
- Interoperability
- Interpersonal Skills
- KPI Implementation
- Leadership
- MIPS Workflow Tracking and Improvement
- Meaningful Use
- Medical Billing
- Microsoft Office
- Multi-disciplinary Teams
- PQRS Reporting
- Patient Portal
- Physicians
- Population Health
- Process Improvement
- Product Optimization
- Program Management
- Project Management
- Public Speaking
- Quality Reporting
- Redesigning
- Regulatory Compliance
- Remittance Processing
- Revenue Analysis
- Revenue Analysis and Process Improvement
- Revenue Cycle Management
- Sales
- Sales Management
- Social Determinants Of Health
- Software Documentation
- Software as a Service (SaaS)
- Staff Training
- Stakeholder Engagement
- Strategic Planning
- Train the Trainer
- Training
- Training Consultancy
- Training Facilitation
- Value Based Management
- Workflow Analysis
- Workflow Optimization
- Zendesk
Peggy Drumm Summary
- Peggy Drumm, based in Cleveland, OH, US, is currently a Director EHR Integrations at Catholic Charities, Diocese of Cleveland. Peggy Drumm brings experience from previous roles at Sisters of Charity Health System, Sisters of Charity Health System Outsourced consultant and Cubit/Integra Professional Services. Peggy Drumm holds a 1996 - 2000 Bachelor of Business Administration - BBA in Marketing @ Cleveland State University. With a robust skill set that includes Account Management, Addiction Medicine, Administrative Processes, Analytical Skills, Athena Health and more. Peggy Drumm has 1 emails and 2 mobile phone numbers on RocketReach.
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