Peg Ayers Email & Phone Number
Senior Consultant @ ApexCX, Customer Experience Support Services
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Peg Ayers Location
- Towson, MD, US
Peg Ayers Work
- 2023 -now Senior Consultant @
- 2016 -now Founder @ Ayers & Company Consulting LLC
- 2017 -2023 Senior Consultant @ The Taylor Reach Group, Inc
- 2016 -2023 Mentor and Consultant @
- 2008 -2016 Multi-Site Contact Center Senior Director @
- 2002 -2007 Vice President, Contact Center @
- 2000 -2002 Director, Contact Center, Fairmont WV @ Aegis Communications
- 1999 -2000 Operations Director @
- 1994 -1999 Director, Telephone Service Center @ Safecard Services
- 1982 -1994 VP, Quality and Service @ Unicover Corporation
Peg Ayers Education
- Regis University
MBA (Business)
1991-1993 - The College of Saint Rose
BA (English)
1975-1980
Peg Ayers Skills
- Customer Experience
- Call Center
- Leadership
- Project Planning
- Customer Retention
- Team Building
- Performance Management
- Customer Satisfaction
- Process Improvement
- Training
- Vendor Management
- Team Leadership
- Customer Service
- Operations Management
- Coaching
- Call Centers
- Strategic Planning
- Cross-functional Team Leadership
- Time Management
- Training Delivery
- Leadership Development
- Account Management
- Sales Process
- Change Management
- Employee Training
- Sales Management
- Sales Operations
- New Business Development
- Management
- Project Management
- CRM
- Retail
- Strategy
- Sales
- Recruiting
- Team Management
- B2B
- Human Resources
- Forecasting
- Inventory Management
- Organizational Development
- P&L
- Employee Engagement
- Direct Sales
- Outsourcing
- Business Process Improvement
- Solution Selling
- Program Management
- Employee Relations
- Business Strategy
Peg Ayers Summary
- Peg Ayers, based in Towson, MD, US, is currently a Senior Consultant at ApexCX, Customer Experience Support Services. Peg Ayers brings experience from previous roles at Ayers & Company Consulting LLC, The Taylor Reach Group, Inc, Patina Solutions and Office Depot. Peg Ayers holds a 1991 - 1993 MBA in Business @ Regis University. With a robust skill set that includes Customer Experience, Call Center, Leadership, Project Planning, Customer Retention and more. Peg Ayers has 1 emails and 1 mobile phone numbers on RocketReach.
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