Leading Customer Experience and Operations outsourcing provider in emerging markets, PCCI Group has quickly emerged as a key player delivering consistent and branded customer engagement. Founded in September 2001, the Group now has several locations across Africa and employs over 2,500 of people. We bring tailored value added solutions to our customers in the management of their customer experience with a range of capabilities in the areas of BPO contact centres, points of service and face-to-face interactions management, self-service and big data insights through our sites located in 20 locations across the globe. PCCI Group delivers its services primarily in English, French, with + 10 languages covered and has multiple fortune 500 companies as clients including European and African leaders in telecommunications, media, BFSI, energy, retail & tourism. PCCI Group is part of Teyliom Global Capital. More information can be found at www.pcci-group.com
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PCCI GROUP Questions
The PCCI GROUP annual revenue was $52.5 million in 2026.
Tomoss DIENE is the Director – Customer Experience, Marketing and Digital Transformation of PCCI GROUP.
1,022 people are employed at PCCI GROUP.
PCCI GROUP is based in Dakar, Dakar Region.
The NAICS codes for PCCI GROUP are [56, 561].
The SIC codes for PCCI GROUP are [738, 73].
Top PCCI GROUP Employees
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Andre Nono
Technicien réseau informatique at PCCI GROUP
Douala, Littoral, CM1 -
Demba Kah
Chief Operations Officer at PCCI GROUP
Dakar Region, Senegal1 -
Marc Sarr
Directeur du Capital Humain at PCCI GROUP
Dakar Region, Senegal1 -
Daouda Sarr
Conseiller commercial POLYVALENT at PCCI GROUP
Dakar, Dakar Region, SN2 -
Paul Coly
Formateur at PCCI GROUP
Dakar, Dakar Region, SN1
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