Account Service Specialist - Major Incident Manager @ (May 2024 - September 2024)
Service Delivery Manager and Business Analyst @ (October 2015 - November 2023)
IT Resource Manager @ (January 2015 - January 2016)
Incident Problem and Change Management - Government of Alberta @ (December 2010 - January 2015)
Incident Manager - EPCOR and Capital Power @ (January 2009 - January 2010)
Deployment Project Team Lead - Legal Aid Alberta and Alberta Capital Health @ (January 2008 - January 2009)
Government of Alberta @ (January 2005 - January 2008)
Paula Pacitto Education
CDI College
Paula Pacitto Skills
IT Service Management
Incident Management
IT Operations
IT Management
ITIL
BMC Remedy
Business Analysis
Service Delivery
Service Desk
Problem Management
ITIL Certified
Team Leadership
Active Directory
Technical Support
Software Documentation
Citrix
ITIL CSI - Continual Service Improvement
Servers
System Deployment
Microsoft Technologies
VMware
HP
SCCM
Troubleshooting
XP
Help Desk Support
System Administration
Computer Hardware
Desktop Computers
Laptops
Operating Systems
Windows XP
Process Flow Documentation
Contract Reporting
Quality Auditing
Quality Improvement
Team Building Facilitation
Training & Development
Training and Development
Microsoft Products
Government
Continual Service Improvement
Itil Csi
HP Products
Paula Pacitto Summary
Paula Pacitto, based in Vancouver, BC, CA, is currently a Project Delivery Manager at Canada Fastener & Supply. Paula Pacitto brings experience from previous roles at NTT DATA North America and Compugen Inc. Paula Pacitto holds a CDI College. With a robust skill set that includes IT Service Management, Incident Management, IT Operations, IT Management, ITIL and more. Paula Pacitto has 1 emails on RocketReach.
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