Paul Smarrelli Email & Phone Number
Director, Quality Assurance, Customer Service and Product Liability Claims @ Savage Arms Inc.
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Paul Smarrelli Location
- Hartford, CT, US
Paul Smarrelli Work
- 2023 -now Director, Quality Assurance, Customer Service and Product Liability Claims @
- 2013 -now Director Customer Service and Technical Services Manager @
- 2007 -2013 Manager of Customer Solutions @
- 2006 -2007 9-1-1 Dispatcher @
- now 9-1-1 Dispatcher @
- now 9-1-1 Dispatcher @
- 2004 -2006 9-1-1 Dispatcher @
- now Captain of Public Safety Department @
- 2000 -2004 Captain of Public Safety Department @
- 1997 -2000 Senior Case Manager @
Paul Smarrelli Education
- Purdue University
Call Center Management Certification ( Customer Service Call Center Management)
2010-2011 - University of Connecticut 1992-1994
Paul Smarrelli Skills
- Consumer Products
- Voice of the Customer
- Process Improvement
- Customer Experience
- Business Management
- Problem Solving
- Building Customer Relations
- Management
- Customer Service
- CRM
- Continuous Improvement
- Staff Development
- Hiring Personnel
- Call Center Administration
- Certified Firearms Instructor
- Range Safety Officer
- KPI implementation
- ROI Optimization
- Department Budgeting
- Project Management
- Operations Management
- Firearms
- Manufacturing
- Trade Shows
- Product Development
- Leadership
- Team Leadership
- Retail
- Sales
- Forecasting
- Purchasing
- Inventory Management
- Supervisory Skills
- Sales Management
- Team Building
- Customer Retention
- Customer Satisfaction
- Strategic Planning
- Firearms Handling
- Services
Paul Smarrelli Summary
- Paul Smarrelli, based in Hartford, CT, US, is currently a Director, Quality Assurance, Customer Service and Product Liability Claims at Savage Arms Inc.. Paul Smarrelli brings experience from previous roles at Savage Arms, Colt's Manufacturing Company LLC and Manchester Police Department. Paul Smarrelli holds a 2010 - 2011 Call Center Management Certification in Customer Service Call Center Management @ Purdue University. With a robust skill set that includes Consumer Products, Voice of the Customer, Process Improvement, Customer Experience, Business Management and more. Paul Smarrelli has 2 emails and 3 mobile phone numbers on RocketReach.
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