Chief Operating Officer @ (October 2019 - July 2023)
Chief Transformation Officer UK and I and EMEA @ (February 2018 - July 2019)
Managing Director, Customer Experience, Technolgy and Operations - EMEA @ (November 2016 - February 2018)
Director, Customer Operations and Transformation @ (October 2013 - July 2016)
Director - Virgin Media Shared Services @ (May 2010 - September 2013)
Programme Director - Customer Experience and Shared Services @ (February 2008 - January 2010)
Director, Global Billing and Revenue management @ (June 2003 - December 2007)
Head of Service Delivery @ (October 2001 - March 2003)
Head of Customer Operations - StreetsOnline @ (February 2000 - October 2001)
Contact Centre Manager - Microsoft Account @ (May 1998 - February 2000)
Paul Mitchell Education
NESCOT - North East Surrey College of Technology
Business and Administration
1987-1989
Paul Mitchell Skills
Business Transformation
CRM
Change Management
Employee Engagement
Leadership
Management
Mobile Devices
Outsourcing
Program Management
Recruiting
Service Delivery
Strategy
Emergency Management
Stakeholder Management
Sales
Vulnerability Assessment
People Oriented
Security
Emergency Planning
Operations Management
Crisis Management
Microsoft Office
ISO 27001
Business Analysis
Risk Management
Call Centers
IT Service Management
Training
Contingency Planning
Business Resilience
Customer Service
Business Continuity
Cross Functional Team Leadership
Mobile Technology
BS25999
Enterprise Risk Management
Customer Satisfaction
Process Improvement
Business Continuity Planning
SQL
Logistics
Team Management
Team Leadership
Project Management
Diplomacy
Operations
Operational Risk Management
Relationship Management
Managed Services
Reverse Logistics
Governance
Customer Experience
Connecting People
Integration
Telecommunications
Project Delivery
Vendor Management
Microsoft Excel
Contract Management
Supply Chain
Mobile Communications
Disaster Recovery
Supply Chain Management
Aftersales
Project Planning
Risk Assessment
Marketing
Incident Management
Contract Negotiation
Strategic Thinking
Paul Mitchell Summary
Paul Mitchell, based in London, GB, is currently a Chief Technology Officer at Bloom Procurement Services. Paul Mitchell brings experience from previous roles at Agilico, Experian and Virgin Media Business. Paul Mitchell holds a 1987 - 1989 Business and Administration @ NESCOT - North East Surrey College of Technology. With a robust skill set that includes Business Transformation, CRM, Change Management, Employee Engagement, Leadership and more. Paul Mitchell has 3 emails and 1 mobile phone numbers on RocketReach.
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