Alcatel- Lucent Telecommunications Engineer @ (April 2013 - October 2014)
Contact Centr Telecommunications Lead Engineer @ (August 2010 - August 2013)
Avaya Telecommunications Engineer @ (September 1999 - August 2010)
Senior Helpdesk Technician @ (September 1999 - May 2001)
Senior Helpdesk Technician @ (September 1998 - September 1999)
Information Technology Service Desk Officer @ (May 1989 - September 1998)
Paul McWilliams Skills
IT Strategy
Cisco Technologies
Data Center
VoIP
ITIL
Avaya
Telecommunications
Vendor Management
Switches
IVR
ACD
Managed Services
Disaster Recovery
Telephony
Avaya Technologies
WAN
Call Centers
Service Delivery
Unified Communications
Integration
IT Management
Project Delivery
IT Service Management
Paul McWilliams Summary
Paul McWilliams, based in Manchester, GB, is currently a Telephony Operations Manager at United Utilities. Paul McWilliams brings experience from previous roles at Hewlett Packard Enterprise and Bank of America. With a robust skill set that includes IT Strategy, Cisco Technologies, Data Center, VoIP, ITIL and more. Paul McWilliams has 1 emails on RocketReach.
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