Paul McFarlane Email
Senior Telephony Manager @ Santander
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Paul McFarlane Location
- Liverpool, GB
Paul McFarlane Work
- Senior Telephony Manager @ (October 2021 - Present)
- Head of Business Banking Contact Centres @ (September 2015 - October 2023)
- Head of Site @ (January 2009 - October 2023)
- Head of Bootle Contact Centre @ (January 2008 - October 2023)
- Head of Site @ Santander UK (January 2008 - October 2023)
- Customer Service Manager @ O2 UK (January 2003 - January 2006)
Paul McFarlane Skills
- Banking
- Business Analysis
- Business Process Improvement
- Call Centers
- Change Management
- Contact Centers
- Customer Experience
- Customer Service
- Management
- Outsourcing
- Performance Management
- Project Delivery
- Retail Banking
- Stakeholder Management
- Team Management
- Team Leadership
- Training
Paul McFarlane Summary
- Paul McFarlane, based in Liverpool, GB, is currently a Senior Telephony Manager at Santander. Paul McFarlane brings experience from previous roles at Santander and Santander UK. With a robust skill set that includes Banking, Business Analysis, Business Process Improvement, Call Centers, Change Management and more. Paul McFarlane has 2 emails on RocketReach.
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