Paul Marshall Email & Phone Number
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Paul Marshall Location
- Portland, OR, US
Paul Marshall Work
- Residential General Contractor and Renovator (July 2019 - Present)
- Director Of Customer Service @ Roadrunner Transportation Systems (July 2017 - October 2018)
- VP Client Services | Customer Satisfaction and Support | Call Center Management @ (August 2013 - July 2015)
- VP Sales Integration | Customer Support | Contact Center Management | Strategic Planning @ (August 2012 - August 2013)
- VP Customer Support | Customer Service and Satisfaction | Multi-Site Call Center Management @ (June 2007 - October 2011)
- Corporate VP Customer Service | Customer Satisfaction and Support | Call Center Management @ (October 2000 - August 2005)
- Senior Director Customer Service | Customer Satisfaction and Support | Call Center Management @ Yellow Freight System, Inc. (January 1995 - August 2000)
Paul Marshall Education
- Jesuit High School
College Prep (College Prep)
- University of Oregon Lundquist College of Business
BS-Marketing, Marketing (BS-Marketing, Marketing)
Paul Marshall Skills
- Strategic Planning
- Management
- Call Centers
- Customer Service
- Customer Satisfaction
- Customer Retention
- Customer Acquisition
- Customer Experience
- Change Management
- Process Improvement
- Customer Support
- Call Center Development
- Voice of the Customer Analysis
- Customer Engagement
- Call Center Administration
- Service Delivery Management
- Service Delivery Optimization
- Customer Relations
- Customer Insight
- Transportation
- Contact Center Management
- Contact Center Operations
- Performance Metrics
- Contact Center Technology
- Process Re-Engineeering
- Operations Management
- P&L Management
- Vendor Management
- Contract Negotiation
- Leadership Development
- Employee Relations
- Quality Assurance
- Disaster Recovery
- Knowledge Management
- Telecommunications
- Business Continuity
- B2C
- Quality Management
- Data Analysis
- Culture Change
- Contact Center Design
- Service Design
- Customer Satisfaction Measurement
- Strategic Planning & Implementation
- Labor (Union) Management
- Project Execution
- Cost of Quality
- Project Management
- Voice of the Customer
- Sales
Paul Marshall Summary
- Paul Marshall, based in Portland, OR, US, is currently a Residential General Contractor and Renovator at Self Employed. Paul Marshall brings experience from previous roles at Roadrunner Transportation Systems, C2FO, The Harvard Drug Group and YRC Worldwide, Inc.. Paul Marshall holds a College Prep in College Prep @ Jesuit High School. With a robust skill set that includes Strategic Planning, Management, Call Centers, Customer Service, Customer Satisfaction and more. Paul Marshall has 4 emails and 2 mobile phone numbers on RocketReach.
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