2017 -now Vice President, Global Support and Customer Success @
2014 -2017 Senior Director, Global Support Services @
2012 -2014 Director, Seg and Support Operations @
2011 -2012 Global Director, Remote Support Optimization @
2009 -2011 Global Director, Customer Support Services @
2007 -2009 Director, Escalations and Platform Support @
2005 -2007 Global Manager, Process and Technology @
2000 -2005 Consultant Engineer - DMX and Symmetrix Storage @
1995 -2000 Customer Service @
Paul Lyons Education
St. Sebastian's 1987-1990
Boston College
BA
Boston College
MS
Paul Lyons Skills
Storage
Cisco Technologies
Technical Support
Cloud Computing
Enterprise Software
Virtualization
Disaster Recovery
Professional Services
Change Management
Service Delivery
Linux
Data Center
Management
Leadership
Cross-functional Team Leadership
Enterprise Storage
SAN
Storage Area Networks
Vendor Management
Networking
IT Service Management
ITIL
VMware
SaaS
Pre-sales
Solution Selling
High Availability
NAS
Managed Services
Storage Virtualization
Business Continuity
Integration
Enterprise Architecture
IT Management
Solution Architecture
Brocade
Microsoft Office
Team Building
Microsoft Word
Marketing
Strategic Planning
Pre Sales
Public Speaking
Program Management
Cross Functional Team
Cross Functional Team Leadership
Paul Lyons Summary
Paul Lyons, based in Boston, MA, US, is currently a Vice President, Experience Engineering at Red Hat. Paul Lyons brings experience from previous roles at Red Hat and Dell Emc. Paul Lyons holds a 1987 - 1990 @ St. Sebastian's . With a robust skill set that includes Storage, Cisco Technologies, Technical Support, Cloud Computing, Enterprise Software and more. Paul Lyons has 2 emails and 5 mobile phone numbers on RocketReach.
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