Vice President, Global Support and Customer Success @ (March 2017 - Present)
Senior Director, Global Support Services @ (September 2014 - March 2017)
Director, Seg and Support Operations @ (April 2012 - September 2014)
Global Director, Remote Support Optimization @ (January 2011 - April 2012)
Global Director, Customer Support Services @ (September 2009 - January 2011)
Director, Escalations and Platform Support @ (March 2007 - September 2009)
Global Manager, Process and Technology @ (January 2005 - March 2007)
Consultant Engineer - DMX and Symmetrix Storage @ (January 2000 - January 2005)
Customer Service @ (August 1995 - January 2000)
Paul Lyons Education
St. Sebastian's 1987-1990
Boston College
BA
Boston College
MS
Paul Lyons Skills
Storage
Cisco Technologies
Technical Support
Cloud Computing
Enterprise Software
Virtualization
Disaster Recovery
Professional Services
Change Management
Service Delivery
Linux
Data Center
Management
Leadership
Cross-functional Team Leadership
Enterprise Storage
SAN
Storage Area Networks
Vendor Management
Networking
IT Service Management
ITIL
VMware
SaaS
Pre-sales
Solution Selling
High Availability
NAS
Managed Services
Storage Virtualization
Business Continuity
Integration
Enterprise Architecture
IT Management
Solution Architecture
Brocade
Microsoft Office
Team Building
Microsoft Word
Marketing
Strategic Planning
Pre Sales
Public Speaking
Program Management
Cross Functional Team
Cross Functional Team Leadership
Paul Lyons Summary
Paul Lyons, based in Boston, MA, US, is currently a Vice President, Experience Engineering at Red Hat. Paul Lyons brings experience from previous roles at Red Hat and Dell Emc. Paul Lyons holds a 1987 - 1990 @ St. Sebastian's . With a robust skill set that includes Storage, Cisco Technologies, Technical Support, Cloud Computing, Enterprise Software and more. Paul Lyons has 2 emails and 5 mobile phone numbers on RocketReach.
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