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Paul Lydon Location
London, GB
Paul Lydon Work
IT Customer Service Shift Manager @ (April 2008 - Present)
IT Customer Services Shift Manager @ (January 2005 - January 2011)
Project Tech Lead @ (January 2006 - November 2008)
Editorial Support Team Lead @ (March 2003 - January 2007)
Editorial Support Analyst @ (December 1996 - March 2003)
Paul Lydon Education
St Josephs College 1985-1990
Paul Lydon Skills
Applications Support
Incident Management
Prince 2
ITIL Foundation
Service Desk
Mac OS X
iOS
Change Management
Mobile Applications
Problem Management
Team Leadership
Digital Media
Customer Service
IT Service Management
Service Delivery
Application Servers
ITIL
XP
Windows Server
VMware ESX
VMware
Troubleshooting
Technical Support
System Administration
Service Improvement
SCCM
QuarkXPress
Project Delivery
PRINCE2
OS X
Newspapers
Microsoft Exchange
Lotus Notes
Leadership
IT Operations
IT Management
Editorial
Citrix
Blackberry Enterprise Server
Active Directory
Blackberry
Windows 7
Group Policy
Service Management
ITIL Certified
Management
Publishing
Mobile Devices
Advertising
Integration
PowerPoint
Social Media
Business Analysis
Microsoft Excel
Project Management
Copy Editing
Paul Lydon Summary
Paul Lydon, based in London, GB, is currently a IT Customer Service Shift Manager at Associated Newspapers. Paul Lydon brings experience from previous roles at Associated Newspapers and A&N Media. Paul Lydon holds a 1985 - 1990 St Josephs College. With a robust skill set that includes Applications Support, Incident Management, Prince 2, ITIL Foundation, Service Desk and more.
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